HST Patient Service Rep
About The Position
Pivotal Health is seeking a compassionate, organized, and customer-focused Home Sleep Study Patient Scheduler in Simi Valley, California. The role serves as a key point of contact for patients, coordinating home sleep studies and supporting a smooth experience from referral through scheduling and device shipment. The position is full-time and in-person, with a pay range of $20.00–$25.00 per hour, depending on experience (DOE). The scheduler contacts patients referred for home sleep testing, explains the process, reviews insurance coverage and financial responsibilities, answers questions, and coordinates device shipments. The role also includes maintaining accurate patient records, protecting patient privacy in compliance with HIPAA, and participating in training, quality improvement initiatives, and company meetings as needed. Additional duties may be assigned by leadership. Pivotal Health describes its work as improving patients’ lives through quality sleep healthcare and offers a supportive work environment and a comprehensive benefits package to full-time team members.
Requirements
- Strong computer and internet navigation skills.
- Proficiency in Microsoft Office.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to provide outstanding customer service while handling sensitive patient information.
Nice To Haves
- Previous medical scheduling or healthcare office experience.
- Knowledge of medical insurance plans, benefits, and coverage.
- Ability to read and follow physician orders.
- Familiarity with sleep study protocols and procedures.
Responsibilities
- Contact patients referred for home sleep testing and explain the sleep study process.
- Review insurance coverage, benefits, and financial responsibilities with patients.
- Answer patient questions and provide customer service.
- Coordinate and schedule shipments of home sleep testing devices.
- Maintain accurate patient records and scheduling documentation.
- Protect patient privacy and comply with HIPAA regulations.
- Participate in training, quality improvement initiatives, and company meetings as needed.
- Perform additional duties assigned by leadership.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with eligible participation
- Paid time off (PTO)
- Paid holidays
- Life insurance
- Employee Assistance Program (EAP)
- Professional development and training opportunities
- Additional benefits offered through Pivotal Health
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
