Home Shopping Manager

Albertsons Companies • Dallas, TX

12h

About The Position

The Home Shopping Department Manager leads all aspects of the online shopping and order fulfillment operation. The role ensures customers receive accurate, high-quality orders through pickup and delivery services while overseeing associates, daily fulfillment activities, customer satisfaction, and the department’s operational, productivity, sales, and profitability goals. The manager supports omnichannel growth and delivers a seamless customer experience.

The position oversees order fulfillment, staging, customer pickup, and delivery coordination; monitors staffing and workflows; maintains department readiness; and implements company programs and initiatives. It ensures order accuracy, fulfillment speed, product freshness, and appropriate substitutions, and uses corrective action plans to improve performance and service. The manager also resolves customer concerns and monitors feedback and satisfaction.

The manager recruits, trains, coaches, and develops associates; sets expectations, provides feedback, creates schedules, and supports teamwork, accountability, succession planning, and career development. The role manages labor and resources, analyzes reports and performance metrics, and works toward sales, productivity, labor, and profitability targets.

The position ensures associates are trained on fulfillment systems and handheld devices, supports technology and process improvements, and maintains accurate reporting. It also ensures compliance with company policies, food safety regulations, operational procedures, security, and loss prevention programs; promotes workplace safety; and monitors the handling and storage of perishable and temperature-sensitive products.

Requirements

• High school diploma or equivalent.
• Previous retail, grocery, e-commerce, fulfillment, or supervisory experience.
• Strong leadership, communication, and organizational skills.
• Ability to work in a fast-paced, customer-focused environment.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Strong team-building skills and customer service and conflict-resolution abilities.
• Effective verbal and written communication skills.
• Strong organizational and time-management capabilities.
• Ability to analyze data and improve operational performance.
• Knowledge of inventory management, fulfillment processes, and retail operations.
• Proficiency with fulfillment systems, handheld technology, and Microsoft Office applications.

Nice To Haves

• Associate's or Bachelor's degree in Business, Retail Management, or a related field.
• Previous experience managing online grocery fulfillment operations.
• Experience with labor management, scheduling, and performance coaching.
• Experience analyzing operational metrics and driving process improvements.

Responsibilities

• Oversee daily Home Shopping Department operations, including fulfillment, staging, customer pickup, and delivery coordination.
• Ensure online orders are accurate, efficient, and completed within service standards.
• Monitor workflows and staffing levels to meet changing customer demand.
• Maintain department organization, cleanliness, and operational readiness.
• Execute company programs, promotions, and operational initiatives for online shopping services.
• Monitor order accuracy, fulfillment speed, and quality metrics; review substitutions; and verify product freshness and quality.
• Implement corrective action plans to improve department performance and service levels.
• Deliver excellent pickup and delivery customer service, resolve order and service concerns, and monitor customer feedback and satisfaction.
• Recruit, train, coach, and develop associates; set performance expectations; and provide ongoing feedback.
• Create work schedules that support operational needs and labor goals; foster teamwork and accountability; and support succession planning and career development.
• Achieve department sales, labor, productivity, and profitability targets; monitor labor utilization and adjust schedules to business volume.
• Analyze operational reports and performance metrics, identify productivity and cost-improvement opportunities, and manage resources efficiently.
• Train associates on fulfillment systems, handheld devices, and department technology; monitor system functionality and coordinate resolution of technology issues.
• Support implementation of new technologies, programs, and operational enhancements; maintain accurate reporting and documentation.
• Ensure compliance with company policies, food safety regulations, and operational procedures.
• Promote a safe work environment, monitor handling and storage of perishable and temperature-sensitive products, conduct safety reviews, and address hazards.
• Ensure compliance with company security and loss prevention programs.

Benefits

• Competitive wages paid weekly.
• Access to up to 50% of earned wages before payday through a partnership with Stream.
• Associate discounts.
• Medical, dental, 401(k), and other health and financial well-being benefits for eligible associates.
• Vacation, holiday, and sick pay, subject to eligibility requirements.
• Training, career growth, and development.
• Inclusive work environment with colleagues who reflect the communities served.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED