Home Shopping Manager

Albertsons Companies • Austin, TX

13h

About The Position

The Home Shopping Department Manager leads all aspects of the online grocery fulfillment operation, including order selection, staging, customer pickup, delivery coordination, staffing, and customer service. The role ensures accurate, high-quality orders are completed on time while promoting operational efficiency, productivity, sales growth, and team development. The manager oversees daily department operations and works with store leadership to support omnichannel business objectives.

The position also oversees customer service, order quality, department financial performance, safety and compliance, and fulfillment technology. It requires working in a fast-paced environment and a flexible schedule that may include evenings, weekends, and holidays. Physical duties include extended periods of standing and walking, handling products weighing up to 50 pounds, and working in refrigerated, freezer, and general store environments.

Requirements

• High school diploma or equivalent.
• Previous retail, grocery, e-commerce, fulfillment, or supervisory experience.
• Strong leadership, customer service, and organizational skills.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Strong team development, communication, interpersonal, problem-solving, organizational, and time-management abilities.
• Ability to analyze operational reports and performance metrics.
• Knowledge of inventory management, order fulfillment, and retail operations.
• Proficiency with computer systems, fulfillment technology, and Microsoft Office applications.

Nice To Haves

• Associate's or Bachelor's degree in Business, Retail Management, or a related field.
• Previous experience managing online grocery fulfillment or pickup operations.
• Experience with labor scheduling, productivity management, and performance coaching.

Responsibilities

• Oversee daily Home Shopping Department operations, including online order fulfillment and customer pickup services.
• Ensure orders are accurately selected, prepared, staged, and delivered according to company standards.
• Monitor order volume and adjust staffing and workflows to meet customer demand and service goals.
• Maintain department organization, cleanliness, and operational readiness.
• Promote an exceptional customer experience and resolve concerns involving order accuracy, substitutions, missing items, or service.
• Monitor customer satisfaction and implement strategies to improve service and customer loyalty.
• Recruit, train, coach, and develop associates; set expectations, provide feedback, and support succession planning.
• Create schedules that support business needs and service standards, and foster accountability, teamwork, and customer focus.
• Monitor order accuracy, product freshness, quality, substitutions, and fulfillment metrics; implement corrective actions as needed.
• Achieve department sales, labor, productivity, and profitability objectives; monitor labor utilization and manage expenses and resources.
• Analyze operational reports and performance indicators to identify improvement opportunities and support customer utilization and retention.
• Ensure compliance with food safety, sanitation, company operating standards, and regulatory, security, and operational requirements.
• Promote workplace safety, conduct routine inspections, address safety concerns, and ensure proper handling and storage of temperature-sensitive products.
• Use department software, handheld devices, and reporting systems; train associates on fulfillment and customer-service technology.
• Monitor system performance, escalate technology issues, and support new programs, procedures, and operational initiatives.

Benefits

• Competitive wages paid weekly.
• Access to up to 50% of earned wages before payday through a partnership with Stream.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay, subject to eligibility requirements.
• Training, career growth, and development.
• An inclusive work environment with colleagues who reflect the communities served.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED