Home Shopping Manager

Albertsons Companies • Argyle, TX

1d

About The Position

The Home Shopping Department Manager leads daily digital fulfillment operations, ensuring orders are completed accurately and on time and that customers receive excellent pickup and delivery service. The role oversees end-to-end fulfillment, including picking, staging, dispensing, and delivery coordination where applicable, while managing department technology, performance metrics, labor planning, and customer concerns. The manager hires, trains, coaches, and develops associates; partners with other department leaders on inventory availability; and ensures compliance with food safety, sanitation, quality, safety, and company operating standards. This is a hands-on, fast-paced role supporting digital sales growth and overall store success.

Requirements

• Strong customer-service focus and excellent communication skills.
• Effective people-management, coaching, and team-building abilities.
• Strong organization, time-management, and problem-solving skills.
• Ability to manage work in a fast-paced, high-volume environment.
• Knowledge of retail, e-commerce, or Home Shopping operations.
• Knowledge of store systems, handheld technology, and fulfillment platforms.
• Ability to review performance data and take corrective action.
• Ability to train, coach, and develop associates.
• Ability to lift up to 50 lbs. and work in varying temperature environments.
• Flexible availability, including early mornings, evenings, weekends, and holidays.
• Reliable attendance and compliance with company safety policies and Code of Business Conduct.
• No travel required.

Responsibilities

• Oversee daily Home Shopping Department operations to ensure timely, accurate, customer-focused order fulfillment.
• Provide a strong pickup and delivery experience and professionally resolve customer concerns, substitutions, and refunds.
• Coordinate fulfillment processes, including picking, staging, dispensing, and delivery coordination where applicable.
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor metrics including order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction.
• Create and manage schedules based on order volume, peak demand, and productivity expectations.
• Partner with department leaders to address inventory availability and out-of-stocks affecting orders.
• Hire, train, coach, and develop associates while fostering a positive, accountable team culture.
• Ensure compliance with food safety, sanitation, quality, and company operating standards.

Benefits

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k)
• Time off, including vacation, holidays, and sick pay
• Training, career growth, and development
• Inclusive work environment with colleagues who reflect the communities served

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed