Home Shopping Manager

Albertsons Companies•Waxahachie, TX

6h•Onsite

About The Position

The Home Shopping Department Manager leads the Home Shopping (eCommerce/Online Orders) operation to ensure accurate, timely, and high‑quality order fulfillment. This role drives customer satisfaction, service metrics, labor efficiency, and team development while maintaining operational and safety standards.

Requirements

Strong leadership and people‑development skills
Excellent attention to detail and quality control
Ability to manage labor, productivity, and service metrics
Effective communication and problem‑solving skills
Ability to work efficiently in a fast‑paced, deadline‑driven environment
High school diploma or equivalent required
Prior retail or grocery leadership experience required
Ability to work flexible schedules, including weekends and holidays

Nice To Haves

Experience with online order fulfillment or service operations preferred

Responsibilities

Oversee daily Home Shopping Department operations, including picking, staging, and order handoff
Ensure order accuracy, quality standards, and on‑time completion
Monitor order volume, productivity, and labor to meet service goals
Lead, train, schedule, and develop Home Shopping associates
Ensure proper product selection, substitutions, freshness, and handling
Maintain compliance with food safety, safety, and company policies
Resolve customer concerns quickly and professionally
Analyze department performance and implement improvement action plans
Partner with store leadership and department managers to support inventory availability
Maintain a positive, accountable, and customer‑focused team culture