Assistant Home Shopping Manager

Albertsons Companies•Bedford, TX

4h•Onsite

About The Position

The Assistant D.U.G Manager supports the overall operation of the Drive Up & Go department by ensuring accurate order fulfillment, timely customer service, and efficient associate execution. This role assists with daily planning, team leadership, and maintaining company standards for safety, accuracy, and customer satisfaction. Albertsons Companies is at the forefront of the revolution in retail, committed to innovation and fostering a culture of belonging. The team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S., operating over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Their vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop. They celebrate diversity and strive to create a workplace where everyone has equal access to opportunities and resources.

Requirements

Strong organization, communication, and multitasking skills
Ability to work flexible schedules, including weekends and holidays
Ability to lift, push carts, and work in varied temperatures

Nice To Haves

Previous retail, grocery, or e-commerce experience
Supervisory or lead experience

Responsibilities

Assist with daily D.U.G operations, including picking, staging, and dispensing customer orders
Ensure order accuracy, product quality, freshness, and proper substitutions
Monitor order flow to meet promised pickup and delivery times
Support ordering, inventory handling, and shrink control procedures
Maintain clean, organized staging areas, coolers, and equipment
Assist with execution of promotions, digital programs, and process updates
Help train, coach, and develop D.U.G associates
Assign daily tasks and manage workload to ensure productivity and coverage
Provide real-time feedback and support performance accountability
Enforce attendance, safety, and operating standards consistently
Act as department lead in the D.U.G Manager’s absence
Ensure a fast, friendly, and accurate customer pickup experience
Resolve customer concerns, order issues, and service recovery situations professionally
Promote a positive and helpful service culture
Ensure compliance with food safety, temperature control, and handling standards
Follow all company policies, labor guidelines, and safety procedures
Maintain readiness for audits, accuracy reviews, and operational walks
Ensure proper use and care of handhelds, carts, coolers, and vehicles