Assistant Home Shopping Manager
About The Position
Position Summary The Assistant D.U.G Manager supports the Drive Up & Go Manager in leading daily e‑commerce operations to ensure accurate, timely, and high‑quality order fulfillment. This role helps manage team performance, operational execution, and customer satisfaction while maintaining company standards for safety, accuracy, and efficiency. Key Responsibilities Operations & Order Fulfillment Assist in overseeing daily order picking, staging, and customer pickup or delivery execution Ensure accurate item selection, appropriate substitutions, and high product quality Monitor order volume, pickup times, and labor coverage to meet performance goals Coordinate with store departments to resolve inventory, availability, and substitution issues Maintain proper temperature control, staging, and food safety procedures Customer Service Provide fast, friendly, and professional service during all customer interactions Address customer concerns, substitutions, and service issues promptly Reinforce a customer‑first culture focused on accuracy, speed, and courtesy Team Leadership & Training Support hiring, onboarding, training, and coaching of D.U.G associates Assign tasks, manage workflow, and adjust staffing based on order demand Lead by example to promote accountability, teamwork, and positive morale Assume full department responsibilities in the D.U.G Manager’s absence Performance & Productivity Help monitor performance metrics such as order accuracy, pickup times, and labor efficiency Identify opportunities to improve processes, staffing, and overall execution Support growth of online sales and customer satisfaction initiatives Safety & Compliance Ensure compliance with food safety, sanitation, and workplace safety standards Promote proper lifting, equipment use, and safe work practices Maintain a clean, organized, and efficient staging and pickup area
Requirements
- Previous retail, e‑commerce, or supervisory experience preferred
- Strong customer service and communication skills
- Ability to lead, train, and motivate associates in a fast‑paced environment
- Strong organization, time‑management, and problem‑solving skills
- Ability to work flexible schedules including early mornings, evenings, weekends, and holidays
- Ability to stand, walk, lift, and work in varying temperatures
Responsibilities
- Assist in overseeing daily order picking, staging, and customer pickup or delivery execution
- Ensure accurate item selection, appropriate substitutions, and high product quality
- Monitor order volume, pickup times, and labor coverage to meet performance goals
- Coordinate with store departments to resolve inventory, availability, and substitution issues
- Maintain proper temperature control, staging, and food safety procedures
- Provide fast, friendly, and professional service during all customer interactions
- Address customer concerns, substitutions, and service issues promptly
- Reinforce a customer‑first culture focused on accuracy, speed, and courtesy
- Support hiring, onboarding, training, and coaching of D.U.G associates
- Assign tasks, manage workflow, and adjust staffing based on order demand
- Lead by example to promote accountability, teamwork, and positive morale
- Assume full department responsibilities in the D.U.G Manager’s absence
- Help monitor performance metrics such as order accuracy, pickup times, and labor efficiency
- Identify opportunities to improve processes, staffing, and overall execution
- Support growth of online sales and customer satisfaction initiatives
- Ensure compliance with food safety, sanitation, and workplace safety standards
- Promote proper lifting, equipment use, and safe work practices
- Maintain a clean, organized, and efficient staging and pickup area
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
