Assistant Home Shopping Manager

Albertsons Companies • Broussard, LA

16h

About The Position

The Assistant D.U.G Manager supports the D.U.G Manager in overseeing daily
e‑commerce operations, ensuring timely, accurate order fulfillment and excellent
customer service. This role helps lead the Drive Up & Go team, maintains
operational efficiency, and ensures compliance with company standards while
delivering a seamless online‑to‑curbside customer experience.

Albertsons Companies is at the forefront of the revolution in retail.
Committed
to innovation and fostering a culture of belonging, our team is united with a
unique purpose: to bring people together around the joys of food and to inspire
well-being.
We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a
leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732
pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing
plants across 34 states and the District of Columbia. Our well-known banners
include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United
Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star
Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community
Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep
local roots, offering an easy, fun, friendly, and inspiring experience, no
matter how customers choose to shop with us. We celebrate the rich diversity of
the communities we serve, and strive to create a workplace where everyone has
equal access to opportunities and resources, and can fully contribute to their
and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and
bring your best self to the table.

The above statements are intended to describe the general nature of work
performed by the employees assigned to this job and are not the official job
description for the position. All employees must comply with Company, Division,
and Store policies and applicable laws. The responsibilities, duties, and skills
of personnel may vary within store and/or from store to store and the official
job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the
basis of race, gender, ethnicity, religion, national origin, age, disability,
veteran status, gender identity/expression, sexual orientation, or on any other
basis prohibited by law. Consistent with applicable state and local law, the
Company will consider for employment qualified applicants with arrest and
conviction records.

Requirements

• Previous retail, e‑commerce, or team leadership experience preferred
• Strong customer service and communication skills
• Ability to lead, train, and motivate associates in a fast‑paced environment
• Strong organization, time management, and problem‑solving skills
• Ability to work flexible schedules including early mornings, evenings, weekends, and holidays
• Ability to stand, walk, lift, bend, and work in varying temperatures

Responsibilities

• Assist in managing daily Drive Up & Go order picking, staging, and delivery operations
• Ensure orders are selected accurately, substitutions are handled appropriately, and quality standards are met
• Monitor order flow, labor coverage, and pickup times to maintain service level goals
• Support inventory accuracy, item availability, and communication with store departments
• Ensure proper temperature control, food safety, and staging procedures
• Deliver a fast, friendly, and professional customer experience during pickups and deliveries
• Address customer issues, substitutions, and complaints promptly and effectively
• Reinforce a customer‑first culture focused on accuracy, speed, and courtesy
• Assist with hiring, onboarding, training, and coaching of D.U.G associates
• Assign work, manage daily priorities, and adjust staffing as order volume changes
• Lead by example to promote teamwork, accountability, and positive morale
• Assume full department leadership responsibilities in the D.U.G Manager’s absence
• Help monitor key performance indicators including order accuracy, pickup times, and labor efficiency
• Identify opportunities to improve workflow, processes, and team performance
• Support initiatives to grow online sales and customer satisfaction
• Ensure compliance with food safety standards, sanitation practices, and workplace safety policies
• Promote proper lifting techniques, equipment use, and safe work habits
• Maintain a clean, organized, and efficient staging and pickup area

Benefits

• benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay, paid holidays, bereavement pay and retirement benefits (pension and/or 401(k) eligibility).
• Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans.
• Sick pay
• PTO/Vacation pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees