Home Shopping Manager

Albertsons Companies•Baton Rouge, LA

About The Position

The Home Shopping Department Manager (HSDM) is responsible for overseeing the daily operations and performance of the Home Shopping Department. This role ensures accurate, timely, and efficient order fulfillment while delivering an excellent customer experience. The HSDM leads and develops the Home Shopping team, manages labor and productivity, ensures order accuracy, and maintains compliance with company standards and policies. Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4). Pay Transparency: Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay, paid holidays, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis. For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

Requirements

Strong leadership, communication, and organizational skills.
Knowledge of home shopping, e‑commerce, or order fulfillment operations.
Ability to manage multiple priorities in a fast‑paced environment.
Basic proficiency with computer systems, mobile devices, and fulfillment technology.
Ability to motivate teams and drive accountability and results.
High school diploma or equivalent required.
Ability to stand, walk, bend, push carts, and lift up to 50 pounds regularly.
Ability to work flexible schedules, including early mornings, evenings, weekends, and holidays.

Nice To Haves

Previous retail leadership, e‑commerce, or fulfillment experience preferred.

Responsibilities

Lead, coach, train, and develop Home Shopping associates.
Schedule labor effectively to meet order volume, productivity, and service level expectations.
Provide ongoing performance feedback and support associate engagement and development.
Foster a positive, inclusive, and safety‑focused work environment.
Oversee daily home shopping operations, including order picking, staging, handoff, and delivery coordination when applicable.
Ensure orders are fulfilled accurately, on time, and in accordance with company standards.
Monitor order flow, staffing levels, and department readiness throughout the day.
Ensure proper handling and storage of products to maintain freshness and quality.
Deliver an exceptional home shopping experience through accuracy, timeliness, and service excellence.
Resolve customer concerns promptly and professionally.
Ensure associates provide friendly, knowledgeable, and efficient service.
Ensure accurate picking, substitution standards, and order completion.
Monitor department metrics including fulfillment accuracy, productivity, customer satisfaction, and on‑time completion.
Identify trends and opportunities to improve workflows, accuracy, and efficiency.
Ensure adherence to food safety, sanitation, and temperature control standards.
Maintain compliance with company policies, safety procedures, and operational guidelines.
Complete and maintain required documentation, audits, and reports.
Partner with store leadership and department managers to support overall store operations.
Coordinate with Fresh and Center Store departments to support order accuracy and product availability.
Support store initiatives, promotions, and special projects as needed.

Benefits

benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay, paid holidays, bereavement pay and retirement benefits (pension and/or 401(k) eligibility).
Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans.
For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

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