Assistant Home Shopping Manager

Albertsons Companies • Arlington, TX

19h

About The Position

The Assistant D.U.G Manager supports the Drive Up & Go Manager in overseeing
daily e‑commerce operations to ensure accurate, efficient, and timely order
fulfillment. This role assists with team leadership, operational execution, and
customer satisfaction while maintaining company standards for safety, accuracy,
and service.

Requirements

• Previous retail, e‑commerce, or supervisory experience preferred
• Strong customer service and communication skills
• Ability to lead, train, and motivate associates in a fast‑paced environment
• Strong organization, time‑management, and problem‑solving skills
• Ability to work flexible schedules including early mornings, evenings, weekends, and holidays
• Ability to stand, walk, lift, bend, and work in varying temperatures

Responsibilities

• Assist in overseeing daily order picking, staging, and customer pickup or delivery execution
• Ensure order accuracy, appropriate substitutions, and product quality standards are met
• Monitor workflow, order volume, service times, and labor coverage
• Coordinate with store departments to resolve inventory availability and substitution issues
• Maintain proper temperature control, staging procedures, and product handling standards
• Deliver fast, friendly, and professional service during all Drive Up & Go interactions
• Address customer questions, substitutions, and service concerns promptly and effectively
• Promote a customer‑first culture focused on accuracy, speed, and courtesy
• Support hiring, onboarding, training, and coaching of D.U.G associates
• Assign daily tasks and adjust staffing based on order demand and volume
• Lead by example to reinforce accountability, teamwork, and productivity
• Assume full department leadership responsibilities in the D.U.G Manager’s absence
• Assist in monitoring key performance indicators such as order accuracy, pickup times, and labor efficiency
• Identify opportunities to improve workflow, processes, and team performance
• Support initiatives to grow online sales and enhance customer satisfaction
• Ensure compliance with food safety, sanitation, and workplace safety standards
• Promote proper lifting techniques and safe equipment use
• Maintain a clean, organized, and efficient staging and pickup area

Benefits

• medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay, paid holidays, bereavement pay and retirement benefits (pension and/or 401(k) eligibility)
• Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees