Assistant Home Shopping Manager

Albertsons•Arlington, TX

About The Position

Position Summary The Assistant D.U.G Manager supports the Drive Up & Go Manager in overseeing daily e‑commerce operations to ensure accurate, efficient, and timely order fulfillment. This role assists with team leadership, operational execution, and customer satisfaction while maintaining company standards for safety, accuracy, and service. Key Responsibilities Operations & Order Fulfillment Assist in overseeing daily order picking, staging, and customer pickup or delivery execution Ensure order accuracy, appropriate substitutions, and product quality standards are met Monitor workflow, order volume, service times, and labor coverage Coordinate with store departments to resolve inventory availability and substitution issues Maintain proper temperature control, staging procedures, and product handling standards Customer Service Deliver fast, friendly, and professional service during all Drive Up & Go interactions Address customer questions, substitutions, and service concerns promptly and effectively Promote a customer‑first culture focused on accuracy, speed, and courtesy Team Leadership & Training Support hiring, onboarding, training, and coaching of D.U.G associates Assign daily tasks and adjust staffing based on order demand and volume Lead by example to reinforce accountability, teamwork, and productivity Assume full department leadership responsibilities in the D.U.G Manager’s absence Performance & Productivity Assist in monitoring key performance indicators such as order accuracy, pickup times, and labor efficiency Identify opportunities to improve workflow, processes, and team performance Support initiatives to grow online sales and enhance customer satisfaction Safety & Compliance Ensure compliance with food safety, sanitation, and workplace safety standards Promote proper lifting techniques and safe equipment use Maintain a clean, organized, and efficient staging and pickup area

Requirements

Previous retail, e‑commerce, or supervisory experience preferred
Strong customer service and communication skills
Ability to lead, train, and motivate associates in a fast‑paced environment
Strong organization, time‑management, and problem‑solving skills
Ability to work flexible schedules including early mornings, evenings, weekends, and holidays
Ability to stand, walk, lift, bend, and work in varying temperatures
Leadership and teamwork
Customer experience focus
Accuracy and attention to detail
Time management and adaptability
Operational execution

Responsibilities

Assist in overseeing daily order picking, staging, and customer pickup or delivery execution
Ensure order accuracy, appropriate substitutions, and product quality standards are met
Monitor workflow, order volume, service times, and labor coverage
Coordinate with store departments to resolve inventory availability and substitution issues
Maintain proper temperature control, staging procedures, and product handling standards
Deliver fast, friendly, and professional service during all Drive Up & Go interactions
Address customer questions, substitutions, and service concerns promptly and effectively
Promote a customer‑first culture focused on accuracy, speed, and courtesy
Support hiring, onboarding, training, and coaching of D.U.G associates
Assign daily tasks and adjust staffing based on order demand and volume
Lead by example to reinforce accountability, teamwork, and productivity
Assume full department leadership responsibilities in the D.U.G Manager’s absence
Assist in monitoring key performance indicators such as order accuracy, pickup times, and labor efficiency
Identify opportunities to improve workflow, processes, and team performance
Support initiatives to grow online sales and enhance customer satisfaction
Ensure compliance with food safety, sanitation, and workplace safety standards
Promote proper lifting techniques and safe equipment use
Maintain a clean, organized, and efficient staging and pickup area