Assistant Home Shopping Manager

Albertsons•Broussard, LA

About The Position

Position Summary The Assistant D.U.G Manager supports the D.U.G Manager in overseeing daily e‑commerce operations, ensuring timely, accurate order fulfillment and excellent customer service. This role helps lead the Drive Up & Go team, maintains operational efficiency, and ensures compliance with company standards while delivering a seamless online‑to‑curbside customer experience. Key Responsibilities Operations & Order Fulfillment Assist in managing daily Drive Up & Go order picking, staging, and delivery operations Ensure orders are selected accurately, substitutions are handled appropriately, and quality standards are met Monitor order flow, labor coverage, and pickup times to maintain service level goals Support inventory accuracy, item availability, and communication with store departments Ensure proper temperature control, food safety, and staging procedures Customer Service Deliver a fast, friendly, and professional customer experience during pickups and deliveries Address customer issues, substitutions, and complaints promptly and effectively Reinforce a customer‑first culture focused on accuracy, speed, and courtesy Team Leadership & Training Assist with hiring, onboarding, training, and coaching of D.U.G associates Assign work, manage daily priorities, and adjust staffing as order volume changes Lead by example to promote teamwork, accountability, and positive morale Assume full department leadership responsibilities in the D.U.G Manager’s absence Performance & Productivity Help monitor key performance indicators including order accuracy, pickup times, and labor efficiency Identify opportunities to improve workflow, processes, and team performance Support initiatives to grow online sales and customer satisfaction Safety & Compliance Ensure compliance with food safety standards, sanitation practices, and workplace safety policies Promote proper lifting techniques, equipment use, and safe work habits Maintain a clean, organized, and efficient staging and pickup area

Requirements

Previous retail, e‑commerce, or team leadership experience preferred
Strong customer service and communication skills
Ability to lead, train, and motivate associates in a fast‑paced environment
Strong organization, time management, and problem‑solving skills
Ability to work flexible schedules including early mornings, evenings, weekends, and holidays
Ability to stand, walk, lift, bend, and work in varying temperatures

Responsibilities

Assist in managing daily Drive Up & Go order picking, staging, and delivery operations
Ensure orders are selected accurately, substitutions are handled appropriately, and quality standards are met
Monitor order flow, labor coverage, and pickup times to maintain service level goals
Support inventory accuracy, item availability, and communication with store departments
Ensure proper temperature control, food safety, and staging procedures
Deliver a fast, friendly, and professional customer experience during pickups and deliveries
Address customer issues, substitutions, and complaints promptly and effectively
Reinforce a customer‑first culture focused on accuracy, speed, and courtesy
Assist with hiring, onboarding, training, and coaching of D.U.G associates
Assign work, manage daily priorities, and adjust staffing as order volume changes
Lead by example to promote teamwork, accountability, and positive morale
Assume full department leadership responsibilities in the D.U.G Manager’s absence
Help monitor key performance indicators including order accuracy, pickup times, and labor efficiency
Identify opportunities to improve workflow, processes, and team performance
Support initiatives to grow online sales and customer satisfaction
Ensure compliance with food safety standards, sanitation practices, and workplace safety policies
Promote proper lifting techniques, equipment use, and safe work habits
Maintain a clean, organized, and efficient staging and pickup area