Home Shopping Manager

Albertsons Companies•Dallas, TX

11h•Onsite

About The Position

The Home Shopping Department Manager is responsible for leading the Home Shopping (eCommerce/Online Orders) operation to deliver an accurate, timely, and customer‑focused shopping experience. This role oversees order fulfillment, labor planning, service metrics, and team development while ensuring operational and safety standards are met.

Requirements

High school diploma or equivalent required
Prior retail or grocery leadership experience required
Ability to work flexible schedules, including weekends and holidays

Nice To Haves

Experience with online order fulfillment or service operations preferred
Strong leadership and team‑development skills
Ability to manage labor, productivity, and service metrics
Attention to detail with a strong focus on accuracy and quality
Effective communication and problem‑solving skills
Ability to work efficiently in a fast‑paced, deadline‑driven environment

Responsibilities

Manage daily operations of the Home Shopping Department, including order fulfillment and staging
Ensure accuracy, quality, and on‑time completion of all customer orders
Drive performance against service, productivity, labor, and customer satisfaction goals
Lead, train, schedule, and develop Home Shopping associates
Monitor order volume and adjust staffing to meet demand
Ensure proper product selection, substitution standards, and freshness expectations
Maintain compliance with food safety, safety, and company policies
Partner with store leadership and department managers to support order accuracy and inventory availability
Resolve customer concerns promptly and professionally
Support continuous improvement through performance analysis and process execution