Home Shopping Manager

Albertsons•Coppell, TX

1d•Onsite

About The Position

The Home Shopping Department Manager (HSDM) is responsible for leading the store’s e-commerce and home shopping operation, ensuring accurate order fulfillment, exceptional customer service, and operational excellence. This role oversees order picking, staging, curbside delivery, labor planning, and compliance with company standards to support sales growth and customer satisfaction.

Requirements

Leadership experience
Experience in e-commerce or home shopping operations
Knowledge of order picking, packing, staging, and delivery processes
Customer service skills
Inventory management understanding
Ability to analyze sales trends and labor utilization
Familiarity with key performance indicators (KPIs)
Understanding of safety standards and food handling guidelines

Responsibilities

Lead, coach, train, and develop Home Shopping associates to meet performance and service expectations
Create schedules aligned with order volume, labor standards, and business needs
Provide ongoing coaching, performance feedback, and corrective action as needed
Foster a customer-focused, accountable, and collaborative team environment
Oversee daily home shopping operations including order picking, packing, staging, curbside delivery, and customer handoff
Ensure accuracy, timeliness, and quality standards are met for all orders
Monitor order flow, capacity, substitutions, and fulfillment metrics
Partner with store leaders and department managers to address inventory availability and substitutions
Deliver an exceptional online and pickup experience for customers
Resolve escalated customer concerns related to order quality, substitutions, or service issues
Ensure associates follow service standards for curbside and customer interactions
Ensure accurate item picking, scanning, and substitutions in alignment with company guidelines
Monitor out-of-stocks and collaborate with department teams to improve availability
Reduce errors, missed items, order defects, and customer complaints
Analyze sales trends, order volume, and labor utilization to optimize staffing
Monitor key performance indicators (KPIs) such as fulfillment rates, wait times, substitutions, and accuracy
Control expenses and support overall store financial goals
Ensure compliance with safety standards, food handling guidelines, and company policies
Maintain cleanliness, organization, and safety in pickup and staging areas
Ensure associates follow proper lifting, handling, and customer delivery procedures