Home Shopping Manager

Albertsons Companies • Houston, TX

2h

About The Position

The Home Shopping Department Manager (HSDM) is responsible for leading all
aspects of the Home Shopping (eCommerce/Order Pickup & Delivery) department.
This role ensures accurate order fulfillment, strong customer service, efficient
labor utilization, and compliance with company standards while developing
associates and driving operational excellence.

Albertsons Companies is at the forefront of the revolution in retail.
Committed
to innovation and fostering a culture of belonging, our team is united with a
unique purpose: to bring people together around the joys of food and to inspire
well-being.
We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a
leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732
pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing
plants across 34 states and the District of Columbia. Our well-known banners
include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United
Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star
Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community
Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep
local roots, offering an easy, fun, friendly, and inspiring experience, no
matter how customers choose to shop with us. We celebrate the rich diversity of
the communities we serve, and strive to create a workplace where everyone has
equal access to opportunities and resources, and can fully contribute to their
and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and
bring your best self to the table.

Disclaimer
The above statements are intended to describe the general nature of work
performed by the employees assigned to this job and are not the official job
description for the position. All employees must comply with Company, Division,
and Store policies and applicable laws. The responsibilities, duties, and skills
of personnel may vary within store and/or from store to store and the official
job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the
basis of race, gender, ethnicity, religion, national origin, age, disability,
veteran status, gender identity/expression, sexual orientation, or on any other
basis prohibited by law. Consistent with applicable state and local law, the
Company will consider for employment qualified applicants with arrest and
conviction records.

Requirements

• Prior experience in retail, eCommerce, or department management.
• Demonstrated ability to lead teams and manage fast‑paced operations.
• Strong organizational, communication, and problem‑solving skills.
• Ability to analyze productivity and service performance metrics.
• Ability to work a flexible schedule, including weekends and holidays.
• Familiarity with order fulfillment systems, handheld devices, and operational reporting.
• Ability to stand, walk, bend, and move throughout the store for extended periods.
• Ability to lift, push, pull, and move items up to company‑defined weight limits.
• Ability to work in varying temperatures, including coolers, freezers, and outdoor pickup areas.

Responsibilities

• Lead, coach, and develop home shopping supervisors and associates.
• Set clear expectations for productivity, order accuracy, and customer service.
• Support hiring, onboarding, training, scheduling, and performance management.
• Foster a positive, inclusive, and customer‑focused work environment.
• Support associate development and succession planning within the department.
• Oversee daily home shopping operations, including picking, staging, pickup, and delivery processes.
• Ensure orders are fulfilled accurately, on time, and according to quality standards.
• Monitor order flow and adjust staffing and priorities to meet demand.
• Ensure proper handling, storage, and staging of perishable and non‑perishable items.
• Maintain organized, safe, and efficient work areas.
• Champion a customer‑first culture focused on accuracy, timeliness, and service.
• Ensure associates use appropriate substitution and communication standards.
• Address customer issues, complaints, and exceptions promptly and professionally.
• Monitor customer feedback and take action to improve service and satisfaction.
• Create schedules that align labor to order volume and peak demand.
• Monitor productivity metrics and coach associates for improved performance.
• Balance labor efficiency with service expectations.
• Take corrective action to meet department performance goals.
• Support inventory accuracy through proper picking, substitution, and staging practices.
• Monitor shrink, damages, and missing items; implement corrective actions.
• Ensure freshness, quality, and food safety standards are consistently met.
• Partner with Grocery, Fresh, and Asset Protection teams to minimize errors and loss.
• Ensure compliance with all company policies, food safety standards, and regulatory requirements.
• Maintain a safe, clean, and organized work environment.
• Ensure associates are trained on equipment use, food safety, and safety procedures.
• Support audits, inspections, and corrective actions as needed.
• Partner closely with the Store Director, Assistant Store Director, and department managers.
• Coordinate with departments to ensure smooth order fulfillment and substitutions.
• Communicate priorities, goals, and operational updates clearly to the team.
• Support store‑wide initiatives, pilots, and operational changes.

Benefits

• medical
• dental
• vision
• disability and life insurance
• sick pay
• PTO/Vacation pay
• paid holidays
• bereavement pay and retirement benefits (pension and/or 401(k) eligibility)
• Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees