Home Shopping Manager

Albertsons CompaniesCoppell, TX
Onsite

About The Position

The Home Shopping Department Manager (HSDM) is responsible for leading the store’s e‑commerce and home shopping operation, ensuring accurate order fulfillment, exceptional customer service, and operational excellence. This role oversees order picking, staging, curbside delivery, labor planning, and compliance with company standards to support sales growth and customer satisfaction.

Requirements

  • Accurate order fulfillment
  • Exceptional customer service
  • Operational excellence
  • Order picking
  • Staging
  • Curbside delivery
  • Labor planning
  • Compliance with company standards
  • Sales growth
  • Customer satisfaction
  • Customer-focused
  • Accountable
  • Collaborative team environment
  • Packing
  • Customer handoff
  • Accuracy
  • Timeliness
  • Quality standards
  • Order flow
  • Capacity
  • Substitutions
  • Fulfillment metrics
  • Inventory availability
  • Online and pickup experience
  • Order quality
  • Service issues
  • Service standards
  • Item picking
  • Scanning
  • Company guidelines
  • Out-of-stocks
  • Errors
  • Missed items
  • Order defects
  • Customer complaints
  • Sales trends
  • Order volume
  • Labor utilization
  • Staffing
  • Fulfillment rates
  • Wait times
  • Accuracy
  • Expenses
  • Store financial goals
  • Safety standards
  • Food handling guidelines
  • Company policies
  • Cleanliness
  • Organization
  • Pickup and staging areas
  • Proper lifting
  • Handling
  • Customer delivery procedures

Responsibilities

  • Lead, coach, train, and develop Home Shopping associates to meet performance and service expectations
  • Create schedules aligned with order volume, labor standards, and business needs
  • Provide ongoing coaching, performance feedback, and corrective action as needed
  • Foster a customer‑focused, accountable, and collaborative team environment
  • Oversee daily home shopping operations including order picking, packing, staging, curbside delivery, and customer handoff
  • Ensure accuracy, timeliness, and quality standards are met for all orders
  • Monitor order flow, capacity, substitutions, and fulfillment metrics
  • Partner with store leaders and department managers to address inventory availability and substitutions
  • Deliver an exceptional online and pickup experience for customers
  • Resolve escalated customer concerns related to order quality, substitutions, or service issues
  • Ensure associates follow service standards for curbside and customer interactions
  • Ensure accurate item picking, scanning, and substitutions in alignment with company guidelines
  • Monitor out‑of‑stocks and collaborate with department teams to improve availability
  • Reduce errors, missed items, order defects, and customer complaints
  • Analyze sales trends, order volume, and labor utilization to optimize staffing
  • Monitor key performance indicators (KPIs) such as fulfillment rates, wait times, substitutions, and accuracy
  • Control expenses and support overall store financial goals
  • Ensure compliance with safety standards, food handling guidelines, and company policies
  • Maintain cleanliness, organization, and safety in pickup and staging areas
  • Ensure associates follow proper lifting, handling, and customer delivery procedures

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Disability insurance
  • Life insurance
  • Sick pay
  • PTO/Vacation pay
  • Paid holidays
  • Bereavement pay
  • Retirement benefits (pension and/or 401(k) eligibility)
  • Quarterly bonus

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What This Job Offers

Job Type

Full-time

Career Level

Manager

Education Level

No Education Listed

Number of Employees

5,001-10,000 employees

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