Home Shopping Manager

Albertsons•Austin, TX

13h•Onsite

About The Position

The Home Shopping Department Manager is responsible for leading all Home Shopping operations to ensure efficient order fulfillment, high accuracy, and an exceptional customer experience. This role manages people, processes, and performance while meeting service level, productivity, and financial goals in alignment with company standards.

Requirements

High school diploma or equivalent required
Previous grocery, retail, e‑commerce, or supervisory experience preferred
Strong leadership, organizational, and time‑management skills
Ability to manage multiple priorities in a fast‑paced environment
Effective communication, coaching, and customer service skills
Basic computer skills with order management systems
Flexibility to work early mornings, evenings, weekends, and holidays

Responsibilities

Oversee daily Home Shopping operations including order picking, staging, pickup, and delivery coordination
Ensure on‑time order completion, high accuracy rates, and strong customer satisfaction
Lead, schedule, train, coach, and evaluate Home Shopping associates
Monitor labor, productivity, order volume, and department performance metrics
Ensure quality standards for product selection, substitutions, and customer communication
Work closely with Store Leadership and Department Managers to manage out‑of‑stocks and substitutions
Maintain organized staging areas, equipment, supplies, and workspaces
Review and improve key metrics such as fill rate, pick speed, order accuracy, and wait times
Resolve customer concerns and service issues promptly and professionally
Ensure compliance with company policies, digital platform procedures, and operational standards
Complete required reports, logs, and operational documentation
Enforce proper food handling, temperature control, and sanitation practices
Ensure compliance with company safety, loss prevention, and Home Shopping guidelines
Maintain secure handling of customer orders and personal information
Lead corrective actions when service, safety, or quality standards are not met