Home Shopping Manager

Albertsons • Garland, TX

6d

About The Position

The Home Shopping Manager leads daily digital order fulfillment operations, ensuring orders are accurate, timely, and customer-focused. The role supports customer satisfaction and digital sales growth by coordinating fulfillment processes, overseeing department performance, and developing associates in a fast-paced, high-volume store environment. The manager partners with other department leaders to address inventory availability and helps ensure compliance with food safety, sanitation, quality, and company operating standards.

Requirements

• Strong customer-service focus and excellent communication skills.
• Effective people management, coaching, and team-building abilities.
• Strong organization, time management, and problem-solving skills.
• Ability to manage work in a fast-paced, high-volume environment.
• Knowledge of digital order fulfillment and pickup/delivery operations.
• Knowledge of labor planning, scheduling, and productivity management.
• Knowledge of performance metric tracking and continuous improvement.
• Knowledge of operational standards, food safety, and compliance execution.
• Knowledge of retail, e-commerce, or Home Shopping operations.
• Knowledge of store systems, handheld technology, and fulfillment platforms.
• Ability to review performance data and take corrective action.
• Ability to train, coach, and develop associates.
• Ability to lift up to 50 lbs. and work in varying temperature environments.
• Flexible availability, including early mornings, evenings, weekends, and holidays.
• Reliable attendance and compliance with company safety policies and Code of Business Conduct.

Responsibilities

• Oversee daily Home Shopping Department operations and ensure timely, accurate, customer-focused order fulfillment.
• Deliver a strong pickup and delivery experience and professionally resolve customer concerns, substitutions, and refunds.
• Coordinate end-to-end fulfillment, including picking, staging, dispensing, and delivery coordination where applicable.
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction metrics.
• Create and manage schedules based on order volume, peak demand, and productivity expectations.
• Partner with department leaders to address inventory availability and out-of-stocks affecting orders.
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture.
• Ensure compliance with food safety, sanitation, quality, and company operational standards.

Benefits

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates, including Medical, Dental, and 401k
• Time off, including vacation, holidays, and sick pay
• Training, career growth, and development
• Inclusive work environment with talented colleagues who reflect the communities served

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed