Assistant Home Shopping Manager

Albertsons Companies • Longview, TX

12h

About The Position

The Assistant Home Shopping Manager supports the Home Shopping Manager in overseeing all aspects of eCommerce and online grocery operations. This position assists in leading associates responsible for picking, staging, and dispensing customer orders while ensuring exceptional customer service, operational efficiency, order accuracy, and achievement of department performance goals.

Requirements

• Leadership, coaching, and support to Home Shopping associates.
• Directing daily eCommerce operations.
• Scheduling, labor planning, and workload distribution.
• Ensuring online customer orders are selected, staged, and prepared accurately and efficiently.
• Monitoring order fulfillment processes to maintain productivity and service standards.
• Ensuring product substitutions meet company guidelines and customer expectations.
• Verifying order completeness and accuracy before customer pickup or delivery.
• Monitoring order volume and staffing needs throughout the day.
• Delivering exceptional service to online customers during pickup and order resolution interactions.
• Addressing customer concerns, order issues, and service opportunities promptly and professionally.
• Building customer loyalty by ensuring a seamless and convenient shopping experience.
• Supporting customer communication regarding substitutions, order changes, and service inquiries.
• Monitoring department performance metrics, including order accuracy, fulfillment times, and customer satisfaction.
• Ensuring department readiness and operational efficiency throughout all shifts.
• Supporting implementation of company eCommerce initiatives and operational processes.
• Identifying opportunities to improve workflow, productivity, and service levels.
• Ensuring product availability and communicating out-of-stock concerns to store leadership.
• Partnering with department managers to improve inventory accuracy and in-stock conditions.
• Monitoring product quality and freshness standards for all customer orders.
• Ensuring proper handling of refrigerated, frozen, and perishable items.
• Ensuring compliance with company policies, food safety standards, and operational procedures.
• Promoting a safe working environment and proper equipment usage.
• Monitoring cleanliness and organization of staging, storage, and pickup areas.
• Ensuring associates follow all safety and compliance requirements.

Nice To Haves

• Take the next step in your career.
• Make an impact.
• Lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships.
• Work in a fast-paced, dynamic environment that’s constantly evolving.

Responsibilities

• Assist the Home Shopping Manager in directing daily eCommerce operations.
• Provide leadership, coaching, and support to Home Shopping associates.
• Assume department leadership responsibilities in the absence of the Home Shopping Manager.
• Assist with scheduling, labor planning, and workload distribution.
• Foster a culture of accountability, teamwork, and customer service excellence.
• Ensure online customer orders are selected, staged, and prepared accurately and efficiently.
• Monitor order fulfillment processes to maintain productivity and service standards.
• Ensure product substitutions meet company guidelines and customer expectations.
• Verify order completeness and accuracy before customer pickup or delivery.
• Monitor order volume and staffing needs throughout the day.
• Deliver exceptional service to online customers during pickup and order resolution interactions.
• Address customer concerns, order issues, and service opportunities promptly and professionally.
• Build customer loyalty by ensuring a seamless and convenient shopping experience.
• Support customer communication regarding substitutions, order changes, and service inquiries.
• Monitor department performance metrics, including order accuracy, fulfillment times, and customer satisfaction.
• Ensure department readiness and operational efficiency throughout all shifts.
• Support implementation of company eCommerce initiatives and operational processes.
• Identify opportunities to improve workflow, productivity, and service levels.
• Ensure product availability and communicate out-of-stock concerns to store leadership.
• Partner with department managers to improve inventory accuracy and in-stock conditions.
• Monitor product quality and freshness standards for all customer orders.
• Ensure proper handling of refrigerated, frozen, and perishable items.
• Ensure compliance with company policies, food safety standards, and operational procedures.
• Promote a safe working environment and proper equipment usage.
• Monitor cleanliness and organization of staging, storage, and pickup areas.
• Ensure associates follow all safety and compliance requirements.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay).
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed