Home Shopping Dept Manager

Albertsons Companies • Midland, TX

4d

About The Position

The Home Shopping Dept Manager leads the store’s eCommerce department, ensuring that shopping is easy for guests and that products meet expectations for variety, freshness, and cleanliness. The manager develops and oversees the eCommerce program, maximizing sales and profits while meeting established key performance indicators, budgets, and guest-satisfaction goals.

The role includes staffing, scheduling, training, developing, and supervising team members across order selection, guest attendant, and delivery driver functions. The manager oversees order fulfillment and substitutions, streamlines order collection, checkout, and delivery processes, monitors inventory issues and departmental expenses, and troubleshoots and maintains department equipment. The position also collaborates with store and regional leaders, responds to competition and market trends, and ensures compliance with applicable laws, food-safety procedures, and company guidelines. Other duties may be assigned as needed.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent.
• 2–4 years of retail management experience required, preferably including experience in multiple Center-Store departments.
• Previous experience in selection and onboarding processes.
• Valid driver’s license and clean driving record.
• Ability to build and manage relationships throughout the store and community.
• Strong verbal and written communication skills.
• Ability to gain trust, respect, and buy-in at all levels of the organization.
• Ability to travel; some overnight stays are required.
• Self-starter with excellent time-management skills.
• Ability to bend, stoop, twist, reach, and lift items weighing up to 50 pounds.
• Ability to use a forklift and pallet jack.
• Ability to work independently without supervision and manage time effectively.
• Ability to function as a team member and get along with others.
• Ability to accept supervisory coaching related to performance, work habits, and attitude.

Nice To Haves

• Bachelor’s degree preferred.
• Previous experience and knowledge of Point of Sale (POS) systems preferred.

Responsibilities

• Ensure the eCommerce department meets or exceeds guest expectations for ease of shopping, variety, freshness, and cleanliness.
• Develop and manage the eCommerce program to maximize sales and profits and meet established KPIs.
• Interview, select, and hire candidates for the online shopping department.
• Plan staffing schedules according to product-flow demands and guidelines.
• Develop team members to meet productivity standards and certify them when they meet or exceed goals.
• Ensure team members follow local, state, and federal laws, food-safety procedures, and company guidelines.
• Train team members in the functions and duties of Order Selector, Guest Attendant, and Delivery Driver roles.
• Lead planning, implementation, and execution of eCommerce initiatives.
• Meet or exceed weekly, period, and annual sales and wage budgets, as well as other targeted goals, including guest satisfaction and repeat sales.
• Assist in analyzing and responding to the competitive landscape.
• Ensure orders are filled promptly and effectively with requested products or comparable substitutes.
• Apply best practices to determine appropriate substitutions for out-of-stock products.
• Follow processes that streamline order collection, product handling, checkout, and delivery.
• Create a process for reporting inventory issues, including out-of-stock items, to department heads in a timely manner.
• Troubleshoot eCommerce department equipment and devices.
• Provide feedback to the Store Management team, Regional Vice Presidents, Field Supervisors, and Senior Leaders on the effectiveness of operational plans and programs.
• Monitor and control departmental expenses.
• Ensure preventative maintenance is performed on department equipment.
• Supervise and coach direct reports, complete performance reviews, and provide feedback.
• Perform the essential functions of the position with or without reasonable accommodation.
• Stay up to date on market trends.
• Perform other duties assigned by the supervisor.

Benefits

• Competitive wages paid weekly.
• Access to up to 50% of earned wages before payday through the company’s partnership with Stream.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k) benefits.
• Time off, including vacation, holidays, and sick pay, subject to eligibility requirements.
• Training, career growth, and development support.
• Inclusive work environment with talented colleagues who reflect the communities served.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED