Home Mortgage Consultant (SAFE)

Wells Fargo•Melville, NY

About The Position

The Home Mortgage Consultant solicits residential mortgage loans from multiple sources and produces compliant, high-quality loans while providing excellent customer service. The consultant builds relationships with realtors, builders, financial professionals, bank stores, past customers, and other sources, while maintaining visibility for Wells Fargo Home Mortgage and staying informed about mortgage trends in the assigned market. The position involves receiving customer applications, quoting rates and points, completing follow-up activities related to registration and lock-in, and recommending mortgage products matched to customer needs. The consultant reviews and analyzes low- to moderately-complex financial and credit information, evaluates risk, and explains Wells Fargo mortgage programs, rates, policies, underwriting requirements, and procedures. The role also requires understanding real estate appraisals, title reports, and real estate transactions, maintaining timely customer communication, and pursuing training on company products, policies, procedures, and underwriting requirements. This SAFE position involves customer contact and may include offering or negotiating terms and/or taking applications for dwelling-secured transactions. Employment requires SAFE registration and compliance with applicable S.A.F.E. Mortgage Licensing Act and Loan Originator requirements, including regulatory background and financial-responsibility standards. Compensation includes an hourly base rate meeting applicable minimum wage requirements and the opportunity to earn commission.

Requirements

At least 2 years of Mortgage Retail Sales experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
SAFE registration is required at the time of employment; Wells Fargo initiates the registration process after the employment start date.
Meet Consumer Financial Protection Bureau Loan Originator qualification requirements and applicable Wells Fargo policies.
Meet applicable financial responsibility, character, general financial fitness, and criminal background standards.
Meet ongoing regulatory requirements, including additional screening if necessary.

Responsibilities

Solicit residential mortgages from various sources.
Produce compliant, high-quality loans and provide excellent customer service.
Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources.
Maintain visibility for Wells Fargo Home Mortgage in the marketplace and stay informed about mortgage industry trends and developments in the assigned market.
Present recommendations for producing loans and exercise some independent judgment while learning and adhering to applicable functional-area policies, procedures, compliance requirements, and loan-generation practices.
Understand real estate appraisals, title reports, and real estate transactions.
Receive customer applications, quote rates and points, and complete follow-up activities related to registration and lock-in.
Analyze customer needs and offer appropriate mortgage loan products.
Review and analyze low- to moderately-complex financial and credit data, match customer needs with an appropriate loan program, and assess risk level.
Inform prospective and existing customers about mortgage programs, rates, policies, underwriting requirements, and loan procedures.
Maintain customer satisfaction and loan quality through timely, proactive communication.
Pursue Wells Fargo training on products, policies, procedures, and underwriting requirements.
Meet SAFE registration and Loan Originator qualification and regulatory requirements.
Follow applicable risk-management and compliance programs, policies, and procedures; escalate and remediate issues as appropriate.