Home Mortgage Consultant (SAFE)

Wells Fargo•New York, NY

About The Position

The Home Mortgage Consultant solicits residential mortgage applications from a variety of sources and produces compliant, high-quality loans while providing excellent customer service. The role develops and maintains relationships with realtors, builders, financial professionals, bank stores, past customers, and other sources, while building Wells Fargo Home Mortgage’s visibility in the assigned market and staying informed about mortgage industry trends. The consultant receives customer applications, quotes rates and points, completes registration and rate-lock follow-up, analyzes customer needs and financial and credit information, and recommends suitable mortgage products and risk levels. The role explains mortgage programs, rates, policies, underwriting requirements, and procedures to prospective and existing customers, and maintains proactive, timely communication. It requires understanding real estate appraisals, title reports, and transactions, and completing company training to build knowledge of products, policies, procedures, and underwriting requirements. This is a SAFE position involving customer contact and potentially offering or negotiating terms or taking applications for dwelling-secured transactions. Employment requires SAFE registration and compliance with applicable mortgage originator qualification, background, financial responsibility, and regulatory standards. Compensation includes an hourly base pay rate at or above applicable minimum wage, with the opportunity to earn additional commission.

Requirements

At least 2 years of Mortgage Retail Sales experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination thereof.
SAFE registration is required at the time of employment; Wells Fargo initiates the registration process after the employment start date.
Meet Consumer Financial Protection Bureau Loan Originator qualification requirements and applicable financial responsibility, character, general financial fitness, and criminal background standards.
Meet ongoing regulatory requirements, including additional screening if necessary.

Responsibilities

Solicit residential mortgage applications from various sources.
Produce high-quality, compliant loans and provide excellent customer service.
Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources.
Develop and maintain Wells Fargo Home Mortgage visibility in the marketplace and stay informed about trends and developments in the assigned market.
Present recommendations for producing loans and exercise some independent judgment while learning and following Mortgage Retail Sales policies, procedures, compliance requirements, and loan-generation practices.
Understand real estate appraisals, title reports, and real estate transactions.
Receive customer applications, quote rates and points, and complete follow-up activities related to registration and rate lock-in.
Analyze customer needs and offer appropriate mortgage loan products.
Review and analyze low- to moderately-complex financial and credit data, match customer needs to an appropriate loan program, and assess risk level.
Explain Wells Fargo Home Mortgage programs, rates, policies, underwriting requirements, and loan procedures to prospective and existing customers.
Maintain customer satisfaction and quality through timely, proactive communication.
Pursue Wells Fargo training to increase knowledge of company products, policies, procedures, and underwriting requirements.
Meet SAFE registration, Loan Originator qualification, background, financial responsibility, and ongoing regulatory requirements.