Home Mortgage Consultant (SAFE)

Wells Fargo•New York, NY

About The Position

Wells Fargo is seeking a Home Mortgage Consultant to originate home mortgages. The role involves soliciting residential mortgage business, producing compliant loans with excellent customer service, building relationships with referral sources, and maintaining visibility in the assigned market. The consultant receives customer applications, quotes rates and points, analyzes customer needs and financial and credit information, and matches customers with appropriate mortgage products and risk levels. They explain Wells Fargo programs, rates, policies, underwriting requirements, and procedures while providing timely, proactive communication and a high standard of client satisfaction. This is a SAFE position involving customer contact and duties that may include offering or negotiating terms or taking applications for dwelling-secured transactions. Employment requires SAFE registration and compliance with applicable mortgage licensing and Loan Originator requirements, including background, financial responsibility, character, and general financial fitness standards. Wells Fargo initiates the SAFE registration process after the employee's start date. Continued employment is contingent on meeting applicable regulatory requirements.

Requirements

At least 2 years of Mortgage Retail Sales experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
SAFE registration is required at the time of employment.
Meet Consumer Financial Protection Bureau Loan Originator qualification requirements and related Wells Fargo policies, including applicable financial responsibility, character, general financial fitness, and criminal background standards.
Meet ongoing regulatory requirements, including additional screening if necessary.

Responsibilities

Solicit residential mortgages from various sources.
Produce high-quality loans that comply with requirements and provide excellent customer service.
Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources.
Maintain visibility for Wells Fargo Home Mortgage in the marketplace and stay informed about mortgage industry trends and developments in the assigned market.
Present recommendations for producing loans and exercise some independent judgment while learning and adhering to Mortgage Retail Sales policies, procedures, compliance requirements, and loan-generation practices.
Understand real estate appraisals, title reports, and real estate transactions.
Receive customer applications, quote rates and points, and complete follow-up activities related to registration and rate lock-in.
Analyze customer needs and offer appropriate mortgage loan products.
Review and analyze low- to moderately-complex financial and credit data, matching customer needs with an appropriate loan program and risk level.
Inform prospective and existing customers about mortgage programs, rates, policies, underwriting requirements, and loan procedures.
Maintain client satisfaction and loan quality through timely, proactive customer communication.
Pursue Wells Fargo training to increase knowledge of company products, policies, procedures, and underwriting requirements.
Meet SAFE registration, Loan Originator qualification, and ongoing regulatory requirements.
Follow applicable Wells Fargo risk and compliance programs, policies, and procedures; escalate and remediate issues as appropriate.