Home Health Scheduling Lead
Mission Healthcare•Ventura, CA
•Onsite
About The Position
Mission Healthcare is hiring an in-office Home Health Scheduling Lead. The role supports scheduling operations across branches, helping ensure appropriate patient coverage, accurate workflows, and timely communication. The lead maintains scheduling resources, supports and trains scheduling coordinators, coordinates field staff schedules and caseloads, responds to scheduling issues, and collaborates with clinical and administrative teams. The position is full-time and pays $30–$32 per hour, depending on experience. This is an internal-only posting.
Requirements
- At least 5 years of work experience in Home Health Scheduling.
- Leadership and management oversight experience in Home Health Scheduling.
- Adept knowledge of Home Health Scheduling and HCHB best practices.
- Strong leadership, initiative, analytical, critical thinking, and problem-solving skills.
- Excellent verbal, written, and presentation skills.
- Ability to relate articulately to people at all levels of the organization.
- Ability to resolve conflicts between individuals with successful outcomes.
- Advanced Microsoft Office skills, including Excel, Outlook, PowerPoint, and Word.
- Knowledge of federal and state laws and industry practices.
Responsibilities
- Assist with scheduling coverage and back-fill coverage, including weekend needs.
- Maintain the master scheduling coverage calendar.
- Support training and onboarding of new scheduling coordinators, including assigning orientation coaches.
- Monitor branch workflow, coordination notes, and scheduling reports to support accuracy and timely follow-up.
- Collect clinician schedules from branch directors by established monthly deadlines.
- Confirm and communicate weekend on-call information to branches by established weekly deadlines.
- Maintain accurate master zip code lists by branch as staffing changes occur.
- Coordinate field staff schedules to support productivity and appropriate patient coverage.
- Partner with clinicians to coordinate caseloads and determine appropriate visit coverage by discipline.
- Respond to patient scheduling inquiries when branch schedulers are unavailable.
- Contact staff regarding new patients added to same-day or past-date schedules.
- Remove duplicated evaluation tasks and approved non-admits from workflow.
- Collaborate with intake, insurance, BOM/BOS teams, clinical supervisors, and branch directors to resolve scheduling issues, concerns, and hard stops.
- Report high-level issues to the Scheduling Director weekly, or more frequently as needed.
- Establish and enforce assignments of daily scheduling tasks, including SOC assignments and emails; roll-up completion and distribution; On-Call Coordination Note follow-up; hospitalization and in-patient documentation and follow-up; workflow processing and communication; gaps in care and other Mosai reports; and HCHB scheduling and case management assignment reports.
Benefits
- 401(k) retirement savings plan
- Mileage reimbursement
- Employee Assistance Program (EAP)
- Paid vacation, sick leave, and holidays
- Tuition reimbursement
- Relocation assistance
- Medical, dental, and vision insurance for employees regularly scheduled 30 or more hours per week
- Flexible Spending and Health Savings Accounts for employees regularly scheduled 30 or more hours per week
- Disability, life, and AD&D insurance for employees regularly scheduled 30 or more hours per week
- Pet insurance for employees regularly scheduled 30 or more hours per week
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
