Scheduling Specialist II : Home Health
About The Position
The Scheduling Specialist II assists in coordinating patient procedure and surgical schedules. The role collaborates in managing and scheduling complex surgical procedures that may require multiple appointments, add-ons, or emergent procedures, and facilitates communication among patients, physicians, organization departments, and staff. The specialist collaborates with Insurance Verification Specialists and assists with authorizations; coordinates pre-procedure diagnostic tests, clearances, treatment plans, and cycles with patients; creates and updates patient itineraries; provides clerical support, including registration filing, data entry, and chart preparation; assists with the master procedure schedule and coordinates case resource needs; and interacts directly with patients in a high-call-volume environment. The role participates in continuous quality improvement, maintains working knowledge of departmental standard operating procedures—including specialized instrumentation, quality control requirements, and preventive maintenance—and maintains confidentiality. Other duties may be assigned. For Interventional Radiology, the specialist submits authorizations for patients referred by IR Radiologists, obtains authorizations from referring physicians, verifies that pre-procedure diagnostic imaging and clearances are sufficient, and provides Lead Clerk coverage between both campuses as needed. For Infusion, the specialist checks patients in and out, identifies needs for additional supportive resources such as caregivers and transportation, and confirms and schedules additional appointments as needed.
Requirements
- High school graduation or equivalent required.
- At least two years of previous scheduling experience.
- For Infusion, at least three years of previous scheduling experience in a healthcare setting required.
- Excellent interpersonal and communication skills.
- Knowledge of proper body mechanics and safety measures.
- Basic knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, and healthcare database systems.
- Ability to interface with physicians, staff, vendors, patients, and family members.
- Full understanding of medical insurance procedures.
- For specified roles or departments, BLS is required within six months of hire or upon hire as listed in the posting.
Nice To Haves
- Strong knowledge of basic medical terminology.
- Basic keyboarding speed of at least 35 WPM.
- 70790 Heart Valve Clinic BLS – Basic Life Support (AHA) certification preferred.
Responsibilities
- Coordinate patient procedure and surgical schedules, including complex procedures, multiple appointments, add-ons, and emergent procedures.
- Facilitate communication among patients, physicians, organization departments, and staff.
- Collaborate with Insurance Verification Specialists and assist with the authorization process.
- Coordinate pre-procedure diagnostic tests, clearances, treatment plans, and cycles with patients.
- Create patient itineraries and make requested changes.
- Perform clerical support, including patient registration filing, data entry, and preparation of patient charts.
- Assist with the master procedure schedule and coordinate case resource needs.
- Interact directly with patients in a high-call-volume environment.
- Participate in continuous quality improvement processes.
- Maintain knowledge of departmental standard operating procedures, specialized instrumentation, quality control requirements, and preventive maintenance.
- Maintain confidentiality and perform other assigned duties.
- For Interventional Radiology, submit authorizations for patients referred by IR Radiologists and obtain authorizations from referring physicians.
- Verify that Interventional Radiology patients have sufficient pre-procedure diagnostic imaging and clearances.
- Provide coverage for the Lead Clerk between both campuses as needed.
- For Infusion, conduct patient check-in and check-out.
- Identify patient needs for additional supportive resources, such as caregivers and transportation.
- Confirm and schedule additional appointments as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
