Home Health Patient Scheduler

Ohio Living•Toledo, OH

6d•$16 - $20

About The Position

The Patient/Staff Service Coordinator completes and communicates staff schedules for home health, home care, and hospice services and programs in the electronic medical records (EMR) system, following company standards and applicable federal, state, and local standards, guidelines, and regulations. The role prepares and adjusts visit schedules, routes and assigns field staff, processes schedule requests and missed or declined visits, and maintains accurate scheduling, billing, patient, and staff information. It also involves communicating scheduling updates to staff, patients, caregivers, and external case managers; conducting schedule audits; and supporting quality and compliance activities. The position may require evening, weekend, and holiday scheduling coverage and 24/7 on-call availability for scheduling issues. The pay range is $16.00–$19.50 per hour.

Requirements

High school diploma or equivalent.
Two years of experience in staff scheduling.
Ability to manage several priorities simultaneously.
Proficiency with Windows, Microsoft Office (Word, Excel, and PowerPoint), and the internet.
Ability to read, write, speak, and understand English.
Ability to meet the stated physical and working-condition requirements, including sitting up to 8 hours per day, standing up to 6 hours per day, walking up to 4 hours per day, and lifting, transferring, pushing, or pulling equipment or supplies up to 25 pounds.
Availability for on-call scheduling issues 24/7 and for weekend, evening, and holiday coverage as needed.

Nice To Haves

Post-secondary education in a related field.
One year of experience in home health, hospice, or medical office management.
Proficiency with electronic medical records (EMR).

Responsibilities

Use the EMR system to prepare pre-schedules according to physicians’ orders and supervisors’ direction for home health, home care, hospice, and therapy visits.
Route and assign field staff in geographic zones to minimize drive time and mileage and maximize productivity.
Adjust schedules according to staff availability and patients’ changing needs.
Process schedule requests arising from approved orders with frequency changes or add-on disciplines.
Process missed and declined visits and reschedule or reassign visits as needed.
Schedule the entire certification period at its beginning.
Enter patient descriptions and complete requested schedules for admissions; schedule continuation of services for recertifications when the relevant task appears.
Review schedule notification coordinator notes and assign correct billing codes for scheduled visits.
Track staff in-service education when required.
Attend case conferences as requested.
Assist with obtaining insurance reauthorizations when required.
As needed, schedule on-call visits, receive answering-service calls, verify therapy visits, upload paper visits to scheduled visits, and arrange coverage for evening, weekend, and holiday call-offs.
Provide accurate and timely scheduling communications.
Print and distribute staff itineraries as needed.
Respond to staff and patient calls related to scheduling.
Notify supervisors and external case managers of missed visits.
Communicate with patients, caregivers, and discharge planners about patient status during hospitalization.
Keep staff informed about changes in scheduling procedures and policies.
Develop and maintain working relationships with employees and contracted staff to coordinate additions or edits to schedule and billing information.
Participate in orientation, in-service, and continuing education programs for clinical staff as requested.
Run EMR reports and evaluate data-entry accuracy; edit or report accuracy problems as needed.
Audit scheduled visits through regular calls to patients and document those calls.
Maintain current and accurate patient and staff records in the EMR, including employee information, unmade visits, and other employee-related details, in accordance with applicable standards and regulations.
Perform other duties as assigned.