Home Equity Processor

Virginia Credit Union•Midlothian, VA

2d•Onsite

About The Position

The Home Equity Processor is responsible for processing and disbursing all Home Equity products in a timely manner. This role involves imaging, documenting, processing, and coordinating the flow of loan documentation within the current loan system. The processor will maintain consistent contact with members throughout the loan process, review loan approval terms for accuracy, and ensure accurate information for closing and disbursement. Key responsibilities include analyzing property valuations, income sources, employment verification, and title reports, as well as processing required documentation to ensure loan conditions are met prior to closing. The role also involves making recommendations to help members achieve their financial goals.

Requirements

Proficient knowledge of financial products, services, policies, and regulatory guidelines is required.
Ability to work independently in a fast-paced environment is required.
Excellent PC knowledge and ability to learn new operating systems as needed.
Strong time management skills and strong sense of urgency to meet deadlines.
Ability to communicate effectively (internal and external member service skills) is required.
Strong organizational skills and multi-tasking skills are required.
Sound judgment and analytical skills are required.
Ability to handle stressful or difficult situations in a calm and professional manner.
High school degree required.
College degree or equivalent work experience required.
Must be able to be actively registered with the Nationwide Mortgage Licensing System and Registry (NMLS).

Nice To Haves

Applicable knowledge of credit union policies, processes, and procedures with the ability to apply them appropriately is preferred.
Considerable experience with processing and disbursements of Home Equity products is preferred.

Responsibilities

Inform, educate, and advise members.
Communicate loan decisions, answer questions, and guide members through next steps/options.
Process all Home Equity products in conformity with all applicable federal and state regulations as well as internal policies and procedures.
Maintain working knowledge on all required loan documents, product-related lending documents, and all applicable operating systems.
Review loan terms with members to ensure accuracy and obtain member acceptance.
Review requests to ensure proper set up and documentation is completed prior to disbursement.
Ensure all verifications, closing requirements, and stipulations are met prior to closing.
Disburse all Home Equity products in conformity with all applicable federal and state regulations as well as VACU internal policy and procedures.
Maintain working knowledge of processes with outside vendors utilized as it relates to processing of applicable loan products.
Send, receive, and process inbound/outbound information from all sources including mail, fax, loan systems, and electronic mail.
Perform all skill sets relative to applicable loan products.
Ensure that all application follow-up with internal and external members is done with efficiency and professionalism.
Provide support to other areas during times of high volumes.
Ensure teamwork within the department and promote internal quality service with other areas of the credit union.
Make recommendations to enhance workflow, system processes, and efficiencies.
Assist in training of less experienced processors.
Contribute towards individual, team, and department goals while promoting team spirit.
Use cross-selling techniques and lending knowledge to discuss additional products and services.
Maintain positive and open communication to ensure processing and disbursement in a timely manner.
Comply with all published enterprise-level policies and procedures including, but not limited to, Risk Management policies.
Complete all required, ongoing enterprise-level training including, but not limited to BSA, OFAC, and Information Security.
Report all Risk Management Policy violations in accordance with policy.
Perform other duties as assigned.