Home Equity Operations Support Specialist (Temporary Assignment)

Rockland Trust•North Middleboro, MA

16d•$17 - $20

About The Position

Rockland Trust is seeking a Home Equity Operations Support Specialist (Temporary Assignment) to join their team and support the daily workflow of the Home Equity department. This role is ideal for someone who enjoys organized, detail-oriented work and is looking to build hands-on experience in financial services or mortgage operations. The specialist will play a key part in keeping loan files moving smoothly by managing documents, coordinating with internal partners and vendors, and supporting essential operational tasks. This is a great opportunity for candidates looking to grow their skills, gain exposure to the mortgage/home equity process, and work in a supportive, team-oriented environment.

Requirements

Ability to review documents and data with accuracy.
Comfortable managing multiple tasks and deadlines.
Prior experience in office, clerical, or operations support roles.
Ability to use document management systems, email, and standard office software.
Clear written and verbal communication with internal teams and vendors.
Comfortable following procedures and maintaining compliance.
Ability to handle high-volume workloads while meeting deadlines.
Ability to handle sensitive borrower information responsibly.

Nice To Haves

Exposure to loan processing, disclosures, title work, or post-closing.
Experience with LOS platforms (e.g., MeridianLink, Encompass).
Experience working with title companies or third-party partners.
Understanding of regulatory timelines and documentation standards.
Experience communicating with borrowers or clients.

Responsibilities

Print, prepare, mail, and track disclosures and required loan documents, ensuring they are delivered within regulatory timelines.
Upload, index, and maintain accurate digital loan files, ensuring all documents are stored correctly and meet compliance standards.
Monitor active loan files, follow up on missing borrower or vendor documentation, and help move applications forward efficiently.
Order title reports, prepare title order requests, and distribute title-related documents throughout the day to support the closing team.
Assist with file completion, document verification, and preparation for archival or downstream processing.
Gather and organize documentation for internal audits, compliance checks, and quality control reviews.
Communicate with title companies and other third-party partners to obtain documents and resolve minor issues.
Support processors, underwriters, and closers by retrieving documents, updating files, and completing administrative tasks.
Enter and update loan data in internal systems to ensure accuracy and consistency.
Send templated borrower communications regarding missing documents or next steps (no sales responsibilities).
Assist with additional tasks as needed to maintain smooth daily operations.