Home Care Schedule Coordinator

Harmony at Home Senior Care•Plano, TX

1d•Onsite

About The Position

Harmony At Home Senior Care is hiring an experienced Home Care Schedule Coordinator to work on-site in its Plano, Texas office. This full-time position is 40 hours per week and is intended for someone with prior scheduling experience at a home care or home health agency. The role requires familiarity with the fast-paced and frequently changing nature of coordinating field caregivers who provide care in clients’ homes. The coordinator manages caregiver and client schedules, arranges shift coverage, responds to call-outs and other changes, and communicates schedule details with caregivers, clients, and families. The regular five-day schedule is selected during the interview process, must include Monday, Friday, and at least one weekend day each week, and becomes a consistent set schedule once agreed upon.

Requirements

Previous scheduling experience with a home care or home health agency is required.
Experience scheduling caregivers or healthcare staff.
Experience managing multiple employee schedules simultaneously.
Experience filling call-outs and last-minute openings.
Experience communicating professionally with caregivers, clients, and families.
Ability to manage frequent schedule changes while staying organized.
Experience using scheduling software or electronic scheduling systems.
Ability to prioritize urgent staffing needs while managing routine responsibilities.
Availability to work five days per week, including Mondays, Fridays, and at least one weekend day each week.
Highly organized, dependable, and consistent.
Comfortable working in a fast-paced environment and communicating confidently by phone.
Able to handle changing priorities, call-outs, and urgent staffing needs calmly.
Persistent in working to fill difficult shifts.
Comfortable making decisions and solving problems.
Detail-oriented with strong follow-through.

Responsibilities

Manage and maintain caregiver and client schedules.
Fill open shifts and respond to scheduling changes.
Handle caregiver call-outs, lateness, and coverage needs.
Match caregivers with clients based on availability, location, skills, reliability, and client needs.
Communicate schedule assignments and changes to caregivers.
Communicate with clients and families regarding coverage and scheduling.
Review caregiver availability and build schedules that maximize consistency.
Identify potential scheduling problems before they result in uncovered shifts.
Coordinate last-minute coverage when unexpected changes occur.
Monitor schedules throughout the day and follow up on attendance concerns.
Work with management and other office team members to maintain continuity of care.
Accurately document scheduling communications and important changes.