Home Care Operations Coordinator

Touching Hearts at Home • Charlotte, NC

1d

About The Position

Touching Hearts at Home is hiring a full-time Home Care Operations Coordinator for the Greater Charlotte Area. This is an operations leadership role supporting families, coordinating caregivers, resolving problems, and helping ensure exceptional care is delivered each day. The position offers a leadership track to Operations Manager as the agency expands, with direct mentorship from the owner and opportunities to contribute to the development of a growing organization.

The coordinator serves as an important point of contact for clients, families, caregivers, hospitals, and referral partners. The role combines caregiver scheduling and staffing coordination with communication, documentation, follow-up, administrative coordination, and ongoing operational improvement. It includes participation in a rotating evening and weekend on-call schedule as part of the leadership team.

Requirements

• Experience in home care operations, caregiver scheduling, staffing coordination, healthcare administration, and/or office management.
• Strong organizational skills and exceptional attention to detail.
• Ability to remain calm under pressure and prioritize multiple responsibilities.
• Professional, confident, and compassionate communication skills.
• Ability to take ownership, follow through, and solve problems.
• Technology proficiency and comfort learning new systems.
• Passion for serving seniors, supporting caregivers, and building a positive team culture.

Responsibilities

• Coordinate caregiver schedules, shift coverage, and last-minute staffing changes.
• Serve as one of the first points of contact for clients, families, caregivers, hospitals, and referral partners.
• Support new client inquiries and provide a compassionate, professional first impression.
• Maintain smooth daily operations through documentation, communication, follow-up, and administrative coordination.
• Anticipate operational challenges and resolve issues before they affect client care.
• Build strong relationships with caregivers while promoting accountability and exceptional service.
• Participate in a rotating evening and weekend on-call schedule as part of the leadership team.
• Identify opportunities to improve processes, increase efficiency, and strengthen agency operations.
• Support quality improvement initiatives and contribute to the continued growth of the agency.

Benefits

• Paid training
• Holiday pay
• Referral bonuses
• Additional benefits
• Direct mentorship from the owner
• Professional development opportunities
• Long-term career growth and a leadership track to Operations Manager

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed