Home Care Operations Coordinator
About The Position
Touching Hearts at Home is hiring a full-time Home Care Operations Coordinator in the Greater Charlotte Area. This is an operations leadership role supporting families, coordinating caregivers, solving problems, and helping ensure exceptional care is delivered every day. The position offers a leadership track to Operations Manager as the agency expands, with direct mentorship from the owner and opportunities to contribute to the growth and improvement of the organization. The coordinator helps keep daily operations running smoothly through scheduling, shift coverage, client and family communication, documentation, follow-up, and administrative coordination. The role also involves a rotating evening and weekend on-call schedule as part of the leadership team.
Requirements
- Experience in home care operations, caregiver scheduling, staffing coordination, healthcare administration, and/or office management.
- Strong organizational skills and exceptional attention to detail.
- Ability to remain calm under pressure and prioritize multiple responsibilities.
- Professional, confident, and compassionate communication skills.
- Takes ownership, follows through, and enjoys solving problems.
- Technology proficiency and comfort learning new systems.
- Passion for serving seniors, supporting caregivers, and building a positive team culture.
Responsibilities
- Coordinate caregiver schedules, shift coverage, and last-minute staffing changes.
- Serve as an initial point of contact for clients, families, caregivers, hospitals, and referral partners.
- Support new client inquiries and provide a compassionate, professional first impression.
- Maintain smooth daily operations through documentation, communication, follow-up, and administrative coordination.
- Anticipate operational challenges and resolve issues before they affect client care.
- Build strong relationships with caregivers while promoting accountability and exceptional service.
- Participate in a rotating evening and weekend on-call schedule as part of the leadership team.
- Identify opportunities to improve processes, increase efficiency, and strengthen agency operations.
- Support quality improvement initiatives and contribute to the agency's continued growth.
Benefits
- Long-term career growth and a leadership track to Operations Manager.
- Direct mentorship from the owner and opportunities for professional development.
- Collaborative, mission-driven culture where ideas and contributions matter.
- Opportunity to help build and improve a growing organization.
- Meaningful work serving seniors and families in the community.
- Competitive compensation.
- Paid training.
- Holiday pay.
- Referral bonuses.
- Additional benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
