Home Care Coordinator

Epic • Brandywine, MD

23h

About The Position

The Home Care Coordinator coordinates client care services, caregiver scheduling, compliance monitoring, referral relationship management, and operational support to ensure quality service delivery. The role connects clients, caregivers, referral sources, and leadership, supporting organizational growth while maintaining regulatory compliance and quality standards.

The coordinator collaborates with the Director of Nursing, Recruiter, CEO, caregivers, clients, and referral partners to support the organization’s home healthcare services. The position also ensures caregivers use EPIC’s existing database structure as required by regulation and helps ensure in-home care services operate smoothly. Core hours are 8:30 a.m. to 4:30 p.m. The position is based at a home/mobile job site and requires 35% travel. Some weekend and extended weekday hours may be required, including in inclement weather.

Requirements

• Associate degree in Healthcare Administration, Business Administration, Nursing, Human Services, or a related field preferred; equivalent combinations of education and experience may be considered.
• At least 2 years of experience in home health care, healthcare coordination, scheduling, staffing, or healthcare operations preferred.
• Experience with caregiver management systems and electronic health record platforms preferred.
• Knowledge of home care regulations and compliance requirements preferred.
• Dependable automobile and clean driving record required.
• Strong organizational and time-management skills, including managing one's own time and the time of others.
• Excellent communication, interpersonal, presentation, negotiation, and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment, prioritize tasks, multitask, and meet deadlines in compliance with internal and external agency rules and regulations.
• Strong problem-solving, conflict-resolution, and critical-thinking abilities.
• Proficiency in Microsoft Office Suite and healthcare database systems.
• Ability to maintain confidentiality and professionalism.
• Customer-service orientation and attention to detail, including auditing and documentation review capabilities.
• Adaptability and flexibility in changing environments.
• Ability to collaborate across programs and departments and work effectively as part of a team.
• Ability to work independently with minimal supervision and be self-motivated.
• Accountability and responsibility for one's actions.

Nice To Haves

• Associate degree in Healthcare Administration, Business Administration, Nursing, Human Services, or a related field.
• At least 2 years of experience in home health care, healthcare coordination, scheduling, staffing, or healthcare operations.
• Experience with caregiver management systems and electronic health record platforms.
• Knowledge of home care regulations and compliance requirements.

Responsibilities

• Coordinate client care services and caregiver scheduling.
• Monitor compliance and support operational needs.
• Manage referral relationships and support organizational growth.
• Serve as a link between clients, caregivers, referral sources, and leadership.
• Collaborate with the Director of Nursing, Recruiter, CEO, caregivers, clients, and referral partners.
• Ensure caregivers use EPIC’s existing database structure as required by regulation.
• Support the smooth operation of EPIC’s in-home care services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree