Home Care Office Manager - Towanda
About The Position
The Home Care Office Manager oversees the day-to-day administrative operations of the Towanda office and supports clients, caregivers, and office staff while ensuring efficient coordination and delivery of home care services. The role calls for a dependable, compassionate leader who communicates well, manages competing priorities, solves problems, builds positive relationships, and maintains a client-centered approach. The manager leads the office team, including the Recruiter, Scheduler, and Caregiver Supervisor, and coordinates recruitment, scheduling, and caregiver supervision to support appropriate staffing and reliable client service. The role also involves monitoring operational priorities, addressing challenges, improving office efficiency and service outcomes, and communicating operational needs and performance to leadership.
Requirements
- Strong organizational, time-management, and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple responsibilities and work effectively in a fast-paced environment.
- Strong attention to detail and commitment to accurate documentation.
- Proficiency with computers, email, electronic documentation, and standard office software.
- Ability to maintain confidentiality and handle sensitive information appropriately.
- Professionalism, accountability, and a client-focused approach.
- Leadership skills and the ability to work independently while collaborating with a team.
Nice To Haves
- Previous experience in office management, healthcare administration, scheduling, or a related field.
- Experience in the home care or healthcare industry.
Responsibilities
- Oversee day-to-day operations of the Towanda Home Care office, ensuring efficient workflows, effective communication, and high-quality service delivery.
- Provide leadership, direction, and oversight to the office team, including the Recruiter, Scheduler, and Caregiver Supervisor.
- Establish clear expectations, delegate responsibilities, monitor performance, and promote accountability.
- Coordinate recruitment, caregiver scheduling, and caregiver supervision to maintain appropriate staffing levels and reliable client service.
- Conduct regular team meetings and provide guidance, support, and feedback to promote collaboration and professional development.
- Monitor operational priorities, identify challenges, and implement solutions to improve efficiency, staffing, caregiver retention, and client satisfaction.
- Coordinate office operations and communicate regularly with leadership regarding staffing, team performance, service delivery, and operational needs.
- Foster a positive, professional, and client-centered work environment that supports employees and individuals receiving home care services.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
