Home Care Office Manager and Coordinator

European Service at Home•Kankakee, IL

About The Position

European Service at Home is seeking a compassionate, organized, and motivated professional to lead its Kankakee office. This hands-on role combines office management, staff supervision, and care coordination to support high-quality in-home services. Initially, the employee will serve as both the Home Care Aide Supervisor and Care Coordinator while managing daily office operations. As the office grows, the role will expand to include broader leadership responsibilities such as hiring, training, reporting, and supporting branch revenue growth. The position requires responsive customer service and the ability to build strong relationships while balancing the needs of clients, caregivers, and the office. Pay is $30 per hour, depending on experience.

Requirements

High school diploma or GED.
Home Service experience.
Excellent English communication and customer service skills.
Computer proficiency and ability to maintain electronic records and prepare reports.
Strong organizational, problem-solving, and time-management skills.
Ability to delegate, supervise staff, and manage competing priorities.
Reliable transportation and willingness to provide caregiver coverage when needed.
Compassionate, professional approach to working with clients, families, and staff.

Nice To Haves

Bilingual skills in any additional language.

Responsibilities

Manage daily office operations and help the team meet service, workload, and business goals.
Recruit, hire, train, supervise, and support Home Care Aides and office staff.
Delegate responsibilities, monitor performance, and foster a professional, welcoming, and collaborative work environment.
Assist the Home Services Administrator with planning, directing, and coordinating branch activities.
Prepare monthly branch reports, statements, and operational analyses.
Support branch growth while maintaining responsive, client-centered service.
Provide backup coverage for supervised positions as needed.
Build trusted relationships with clients and their families through compassionate, responsive communication.
Coordinate and oversee in-home services according to each client’s authorized plan of care.
Schedule and supervise Home Care Aides, address coverage needs, and respond to service concerns.
Review and maintain accurate client records, including case notes, care plans, schedules, and service authorizations.
Maintain positive working relationships with the Community Care Unit.
Serve as a resource for questions, applications, and problem-solving related to the Community Care Program.
Substitute as a caregiver when needed to help maintain continuity of care.
Maintain and follow applicable Community Care Program and Illinois Department of Public Health procedures and requirements.
Ensure client and employee records are complete, accurate, and current.
Oversee employee documentation, including work refusal forms, leave paperwork, and insurance applications.
Communicate concerns promptly and work with leadership to resolve operational, staffing, and client-service issues.