Bilingual Office Coordinator – Home Care
Griswold Home Care NJSCFL•Bonita Springs, FL
About The Position
Griswold Care Pairing is seeking a Bilingual Office Coordinator (English/Spanish) for its Southwest Florida team. This client-centered role supports clients, families, caregivers, and office staff through customer service, care coordination, relationship management, and daily office operations. The coordinator serves as an important point of contact, helping ensure client needs are addressed promptly, professionally, and compassionately.
Requirements
- Fluency in English and Spanish.
- Friendly, compassionate, and professional demeanor.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- High emotional intelligence and strong interpersonal skills.
- Proactive, solution-oriented approach to challenges.
- Excellent telephone etiquette and customer service skills.
- Comfort using computers and office software, and learning new systems.
- Dependability, adaptability, and commitment to teamwork.
Nice To Haves
- Previous experience working in a healthcare or home care office.
Responsibilities
- Serve as a welcoming, professional point of contact for clients, families, caregivers, and community partners.
- Answer incoming calls and provide customer service in English and Spanish.
- Assist with new client inquiries, intake coordination, and service requests.
- Build and maintain positive relationships with clients and their families.
- Support caregiver scheduling and coordination to help ensure continuity of care.
- Respond to client questions, concerns, and changing care needs with empathy and professionalism.
- Maintain accurate client records, documentation, and service information.
- Communicate client needs effectively to caregivers and office team members.
- Assist with daily office operations and administrative responsibilities.
- Collaborate with the team to deliver an exceptional client experience.
Benefits
- Competitive annual compensation plus performance-based bonuses.
- Monday–Friday work schedule.
- Ongoing training and professional development.
- Supportive, collaborative office environment.
- Opportunities for professional growth.
- Rewarding work that makes a meaningful difference in people's lives.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
