Bilingual Office Coordinator – Home Care
Griswold Home Care NJSCFL•Bonita Springs, FL
•Onsite
About The Position
As our Bilingual Office Coordinator, you'll play an essential role in supporting our clients, families, caregivers, and office team. This is a client-centered position that combines customer service, care coordination, relationship management, and daily office operations. You'll be an important point of contact for clients and families, helping ensure their needs are addressed promptly, professionally, and compassionately.
Requirements
- Fluent in English and Spanish – required.
- Friendly, compassionate, and professional demeanor.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- High emotional intelligence and strong interpersonal skills.
- A proactive, solution-oriented approach to challenges.
- Excellent telephone etiquette and customer service skills.
- Comfortable using computers, office software, and learning new systems.
- Dependable, adaptable, and committed to teamwork.
Nice To Haves
- Previous experience working in a healthcare or home care office preferred.
Responsibilities
- Serve as a welcoming, professional point of contact for clients, families, caregivers, and community partners.
- Answer incoming calls and provide exceptional customer service in both English and Spanish.
- Assist with new client inquiries, intake coordination, and service requests.
- Build and maintain positive relationships with clients and their families.
- Support caregiver scheduling and coordination to help ensure continuity of care.
- Respond to client questions, concerns, and changing care needs with empathy and professionalism.
- Maintain accurate client records, documentation, and service information.
- Communicate effectively with caregivers and office team members regarding client needs.
- Assist with daily office operations and administrative responsibilities.
- Collaborate with the team to deliver an exceptional client experience.
Benefits
- Competitive annual compensation plus performance-based bonuses
- Monday–Friday work schedule
- Ongoing training and professional development
- Supportive, collaborative office environment
- Opportunities for professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
