Home Care Manager

Azori•Bellevue, WA

3d•$61,700 - $114,500•Onsite

About The Position

The Home Care Manager ensures homeowner service requests are efficiently managed and delivers a positive customer experience. This role is the single point of contact for homeowners’ warranty needs during the year following move-in, including requests at designated intervals and emergent needs. The manager coordinates post-move-in services with homeowners and contractors, communicates progress, and follows up on outstanding items and questions. The position also helps ensure warranty repairs and concierge work follow NAHB Residential Construction Standards, safety protocols, and Azori’s standard work processes. The role works closely with subcontractors, homeowners, internal team members, and other stakeholders; maintains warranty records and schedules; and identifies opportunities to improve construction quality and post-move-in service. It requires regular travel between job sites and the office, with office work Monday through Friday during core business hours of 8 AM–5 PM. The position is full-time and pays $61,700–$114,500.

Requirements

Knowledge of residential construction processes and products.
Excellent customer service skills and a desire to deliver positive customer experiences.
Strong organizational and time-management skills, including the ability to multitask and manage simultaneous demands in a fast-paced environment.
Ability to work independently with little direction or oversight.
Excellent interpersonal, verbal, and written communication skills.
Proficiency in Microsoft Office Suite.
Ability to make reasonable, rational, and timely decisions under pressure and when unexpected events or delays occur.
Ability to de-escalate situations and resolve conflicts.
Ability to adopt Azori processes and standards.
5+ years of experience in a warranty service representative or equivalent role.
5+ years of experience managing subcontractors, scheduling, and invoicing.
Previous experience developing, implementing, and managing a warranty program.
Valid Washington State driver’s license, acceptable driving record, and proof of vehicle insurance; Azori must be listed as an additional insured party.
Ability to traverse and inspect all areas of a jobsite in all types of weather, including stairs and confined or difficult-to-reach spaces.
Ability to use light hand tools and battery-operated tools.
Frequent computer use, including keyboard functions and visual acuity at 20 inches or fewer, on a daily basis.
Ability to lift up to 20 pounds occasionally, with or without accommodation.
Ability to work in the office Monday through Friday during core business hours of 8 AM–5 PM.
Regular travel between job sites and/or the office.

Nice To Haves

Bachelor’s degree or equivalent preferred.
Some fluency in Spanish (reading, writing, and speaking) preferred.
Trade experience and hands-on capabilities are desirable.

Responsibilities

Model and reinforce actions and behaviors consistent with the company’s values, mission, and culture.
Serve as the main point of contact for homeowner warranty inquiries and respond professionally and promptly.
Manage and execute post-move-in services, coordinating with homeowners and contractors, communicating progress, and following up on outstanding items or questions.
Ensure warranty repairs and concierge work adhere to NAHB Residential Construction Standards and safety protocols.
Conduct walkthroughs of service request lists, emergency requests, and concierge requests.
Maintain and update warranty tracking records, company files and folders, personal schedules, and contractor schedules.
Collaborate with subcontractors to resolve problems involving work procedures, complaints, and warranty issues.
Build strong relationships with team members and key stakeholders across the organization.
Follow Azori standard work processes and take ownership of improvement opportunities.
Stay informed about construction technology, advancements, and current fixes and repairs.
Interface professionally with owners, managers, customers, subcontractors, internal team members, tradespersons, and laborers.
Identify and drive continuous improvements in construction quality and post-move-in service delivery.
Partner cross-functionally on projects and initiatives as needed.
Perform other related duties as necessary or assigned.

Benefits

100% covered employee premiums for medical and dental self-coverage.
100% employer-paid life insurance.
100% employer-paid long-term disability insurance.
Paid medical and family leave.
Critical illness insurance.
401(k) with generous company match, no vesting schedule, and access to professional financial advisors.
Lifestyle reimbursement account.
20 days of PTO and 9 holidays.
New iPhone for personal and business use.
Free onsite parking.
Company-paid events.
Complimentary snacks and beverages.