Home Care Liaison

TheKey•Palm Desert, CA

6d•Hybrid

About The Position

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. TheKey is led by a team that reflects a wide range of industry experience in home care, senior care, and healthcare, along with deep expertise in technology, operations, transformation, and customer experience. This includes guidance from our Scientific Advisory Board, made up of nine experts in brain health, aging, and geriatrics, alongside the day-to-day expertise of our clinical and care teams who bring this work to life in the home. But what unites everyone at TheKey, from our leadership team to our caregivers, is a shared passion for reimagining what aging at home can look like. We're driven by a common mission: helping more older adults get the services and tools they need to age well, where and how they want. Are you ready to be a catalyst for change in senior care? As a Home Care Liaison, you’ll be the face of TheKey in your community, driving impact by forging powerful referral partnerships and championing our mission to transform aging at home. This isn’t just a sales role—it’s a dynamic opportunity to grow a thriving book of business, exceed ambitious revenue targets, and personally ensure that every new client receives the life-changing, high-quality care they deserve.

Requirements

One plus years of sales experience preferably in health care or related field
Excellent customer service and sales skills
Computer proficiency and ability to document sales activity timely and accurately
Current driver’s license and proof of insurance

Nice To Haves

The ideal candidate is a dynamic community champion and a natural relationship-builder who thrives on turning connections into meaningful care solutions.
With a proven track record in sales, they possess the perfect blend of empathy and entrepreneurial drive to consistently meet and exceed growth targets.
They are a master communicator and a comforting presence for families, expertly guiding prospective clients through the assessment process while seamlessly coordinating with internal teams to ensure top-tier service delivery.
This tech-savvy professional is highly adaptable and always ready to pivot when needed.
Equal parts strategic thinker and dedicated advocate, the ideal candidate is always ready to hit the road and actively champion the organization's mission directly within the community.

Responsibilities

Build and maintain strong relationships with community referral sources, manage priority lists, track marketing activities, and represent the organization at networking groups and community events.
Respond to prospective client inquiries, conduct client assessments, address family concerns, and convert prospects into long-term clients.
Communicate effectively with internal teams to ensure care plans meet client needs and that relevant information is shared in a timely manner.
Provide active relationship management for existing cases through home visits and meetings, and assist the team in keeping client accounts up-to-date with the finance/billing department.
Deliver after-hours support—including evenings and weekends—via email, telephone, or home visits for referral partners, prospects, and active clients.
Maintain a working knowledge of regulatory compliance and licensing requirements, while monitoring the market to identify strategic growth opportunities and evaluate competitors.