Home Care Customer Service Manager
About The Position
The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. This role involves overseeing quality care and client satisfaction, supervising and guiding caregivers, managing employee scheduling, identifying and solving problems, maintaining relationships with referral partners and clients, and ensuring proper documentation. The CSM will also conduct periodic home visits and safety checks. All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities.
Requirements
- Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
- Accountable, reliable, and ability to work independently with good judgement
- Valid driver’s license and auto insurance
- Effective verbal and written communication
- Excellent customer service skills
- Prior scheduling and management or supervisory experience
- Ability to thrive in a fast-paced environment and efficiently manage client or employee needs with urgency
- Friendly, compassionate, and able to build positive relationships and partnerships
- Experienced communicator and problem solver who is well-organized
Nice To Haves
- Haitian-Creole Speakers encouraged to apply!
Responsibilities
- Oversee quality care and overall client satisfaction
- Supervise and provide guidance to the Caregivers who provide direct care to the clients served
- Manage employee scheduling, identify problem situations, and implement proactive solutions
- Maintain strong and positive relationships with referral partners, payor sources, and clients
- Ensure proper documentation and record-keeping
- Conduct periodic home visits and safety checks
Benefits
- Great company culture
- Competitive pay with daily pay options available
- Tuition reimbursement and campus partnerships
- Referral bonuses
- Benefits, Supplemental Plans, EAP, and 401K participation
- Career growth and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
