Home Care Clinical Manager

Avid Health at Home•Hickory, NC

20d•Onsite

About The Position

Avid Health is hiring a Clinical Manager, RN, to oversee a multidisciplinary home-care team that includes PCAs, CNAs, Nurse Aides, LPNs, and RNs. The Clinical Manager develops and supervises client care and manages clients’ overall needs in accordance with physician treatment orders. The role provides supervision, training, and education to field employees to support effective and appropriate use of home-care services. The position is based in the Hickory branch office and covers Catawba and surrounding counties. Travel is required for business purposes. The position offers the opportunity to work with clients and caregivers over the long term, with a stable client census and consistent assignments and hours. Work is generally Monday through Friday, with weekends and holidays as needed, occasional flexible hours, and rotating on-call responsibilities.

Requirements

Registered Nurse licensed by the North Carolina Board of Nursing.
Current, unencumbered Registered Professional Nurse license in good standing in the applicable state of practice; must maintain state and federal licensure and employment compliance requirements.
At least two years of clinical experience.
Two years of nursing experience with compromised pediatric and adult patients.
One additional year of nursing experience, preferably in a hospital, is required to conduct applicable training classes.
Valid driver’s license issued by the state of employment, satisfactory driving record, and operational vehicle; travel is required for business purposes.
Customer-service orientation and ability to liaise with clients, families, and other care providers.
Ability to use computerized systems.
Satisfactory verbal and written communication skills.
Ability to work independently and under pressure.
Availability Monday through Friday, with weekends and holidays as needed, occasional flexible hours, and rotating on-call responsibilities.

Nice To Haves

Prior clinical, teaching, management, and supervisory practice within a nursing service organization.
Understanding of the geographical and cultural requirements of the branch office.
Bilingual ability.

Responsibilities

Manage clients’ cases and services according to state, contractual, and agency regulations and standards of practice.
Oversee client care assignments, clinical integrity, and interdisciplinary-team documentation compliance.
Manage client intake assessments from referral sources and seek new referral opportunities to support branch growth goals.
Develop client plans of treatment and care-plan assessments according to physician orders.
Build relationships with clients to encourage care-plan compliance and client safety.
Maintain client and contract satisfaction through customer service, communication, and documentation.
Document communications with clients, families, health plan providers, and caregivers in a timely manner to support continuity of care.
Maintain client files according to company policies and procedures.
Orient and supervise field employees regarding client care plans, and provide remedial training and mentoring as needed.
Evaluate clinical competence through direct observation, skills assessment, performance appraisals, and accurate point-of-care documentation.
Assess competency during field supervisory visits and client clinical assessments.
Participate in assigned Quality Improvement activities and assist with field documentation-integrity audits, incorporating results into performance appraisals.
Review caregiver daily documentation logs for compliance with clients’ ADL and IADL needs.
Use counseling and appropriate disciplinary action when agency professional standards are violated.
Follow up on, investigate, and document clinical concerns and incidents within agency timeframes.
Monitor and maintain clinical report books, including Infection and Occurrence/Complaint Reports.
Participate in general office administration, including rotating on-call responsibilities, to support business continuity.
Follow agency policies and procedures and ensure HIPAA compliance.
Perform other duties as assigned.

Benefits

Competitive experience-based pay
Weekly pay, with daily pay accessible through TapCheck
Flexible schedules
Shift differential
Paid time off for part-time and full-time employees
Holiday pay
Employee referral bonus
401(k) with company match
Paid online learning and in-person training
Medical insurance with company contribution for eligible full-time employees working 30 or more hours
Dental insurance for eligible full-time employees working 30 or more hours
Vision insurance for eligible full-time employees working 30 or more hours
Life and AD&D insurance for eligible full-time employees working 30 or more hours
Short- and long-term disability insurance for eligible full-time employees working 30 or more hours