Home Care Agency Caregiver Scheduling Coordinator

Harmony at Home Senior Care•Plano, TX

6d•Onsite

About The Position

Harmony At Home Senior Care in Plano, Texas is seeking an experienced Home Care Scheduling Coordinator to join their office team. This is a full-time, 40-hour per week, on-site position. The role requires previous scheduling experience specifically within a home care or home health agency, understanding the dynamic nature of caregiver scheduling. The coordinator will be responsible for managing caregiver and client schedules, filling open shifts, handling call-outs, communicating with clients and caregivers, and maintaining organized schedules.

Requirements

Previous scheduling experience with a home care or home health agency is required.
Experience managing caregiver or healthcare staff scheduling.
Experience managing multiple employee schedules simultaneously.
Experience filling call-outs and last-minute openings.
Experience communicating professionally with caregivers, clients and families.
Experience managing frequent schedule changes without losing organization.
Experience working with scheduling software or electronic scheduling systems.
Experience prioritizing urgent staffing needs while continuing to manage routine responsibilities.
Applicants must be available to work Mondays - Fridays and at least one weekend day each week.

Nice To Haves

Highly organized
Dependable and consistent
Comfortable working in a fast-paced environment
Confident communicating by phone
Able to handle changing priorities
Calm when dealing with call-outs and urgent staffing needs
Persistent when working to fill difficult shifts
Comfortable making decisions and solving problems
Able to communicate professionally with both employees and clients
Detail-oriented with strong follow-through

Responsibilities

Managing and maintaining caregiver and client schedules
Filling open shifts and responding to scheduling changes
Handling caregiver call-outs, lateness and coverage needs
Matching caregivers with clients based on availability, location, skills, reliability and client needs
Communicating schedule assignments and changes with caregivers
Communicating with clients and families regarding coverage and scheduling
Reviewing caregiver availability and building schedules that maximize consistency
Identifying potential scheduling problems before they result in uncovered shifts
Coordinating last-minute coverage when unexpected changes occur
Monitoring schedules throughout the day and following up on attendance concerns
Working closely with management and other office team members to maintain continuity of care
Documenting scheduling communication and important changes accurately