Retail Contingent -Holiday Support Associate III

kate spade new york•Concord, NC

8d•$15 - $20

About The Position

The Sales Support Associate role is integral to the store’s overall success and efficiency, with direct attention to the brand commitment when servicing customers. The associate leaves a lasting impression through friendly, efficient interactions at the cash wrap and by maintaining a well-kept sales floor. Accurate and effective work supporting product flow from receipt through point of sale is essential. This is a contingent holiday support role. The associate welcomes and assists clients, supports sales-floor and store operations, handles point-of-sale transactions, and helps process and organize merchandise. The schedule must be flexible to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays. The role involves regularly lifting at least 25 pounds and occasionally up to 50 pounds, as well as climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred. A combination of education and experience will be considered.
Current knowledge of fashion trends and competition in the marketplace.
Knowledge of cash register systems and basic computer skills, including use of an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous retail experience in a luxury retail service environment.
Current knowledge of fashion trends and competition in the marketplace.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Act as a brand ambassador in the store and local market and support social media engagement.
Operate the point-of-sale system accurately, keep the cash wrap organized, and handle cash and media according to policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with the team or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.