About The Position

As part of TUMI’s Retail team, the Holiday Sales Associate creates a client experience that reflects the brand’s ethos, builds and maintains strong client relationships, and drives sales through outstanding service. The role calls for a commitment to client service and an understanding of—or passion for—the luxury, travel, fashion, and lifestyle markets. The TUMI retail environment encourages entrepreneurial spirit and offers opportunities for growth while the team works to increase sales and key performance indicators, build client awareness, provide world-class service, and grow the brand. The associate contributes to sales performance, teamwork, communication, compliance, visual merchandising, and a consistent superior client experience.

Requirements

  • Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
  • Value a collaborative environment and be open to feedback.
  • Have strong sales and client-experience skills; luxury-market experience is preferred.
  • Demonstrate success meeting sales goals and achieving KPIs.
  • Have a strong sense of integrity and the ability to lead by example.
  • Be available to work nights, weekends, mornings, and holidays as needed.
  • Be able to stand, move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder.

Nice To Haves

  • Experience in the luxury market.

Responsibilities

  • Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
  • Take pride in work, strive for excellence, and take responsibility for performance.
  • Foster TUMI elite and skill practice continuously with the store team, and provide constructive feedback to team members.
  • Demonstrate company culture and organizational core values; remain open to new ideas and concepts and apply learning to the job.
  • Communicate effectively in writing and verbally, listen actively, adjust communication to the audience, collaborate, and remain open to feedback.
  • Maintain ethical conduct and remain calm while de-escalating situations.
  • Manage personal timecards to ensure payroll accuracy, complete assigned tasks and deadlines, and follow company policies and procedures.
  • Ensure the store follows visual guidelines and directives, including cleanliness standards.
  • Deliver a consistent, superior client experience.

Benefits

  • Sick time
  • Employee discount
  • Employee Assistance Program (EAP)
  • Professional training and development initiatives
  • Career growth guidance
  • Competitive salaries
  • Comprehensive benefits programs
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