About The Position

As part of TUMI’s Retail team, the Holiday Sales Associate creates a client experience that reflects the brand’s ethos, builds and maintains client relationships, and drives sales through outstanding service. The role calls for a strong commitment to client service and an understanding of—or passion for—the luxury, travel, fashion, and lifestyle markets. The retail environment encourages an entrepreneurial spirit and offers growth opportunities while the team works to increase sales and KPIs, build client awareness, provide world-class service, and grow the brand.

Requirements

  • Strong sales and client experience, preferably in the luxury market.
  • Proven success meeting sales goals and achieving KPIs.
  • Strong sense of integrity and ability to lead by example.
  • Ability to work nights, weekends, mornings, and holidays as needed.
  • Ability to stand, move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder to complete job duties.
  • Understanding of or passion for the TUMI brand, its lifestyle, clients, and product assortment.
  • Value a collaborative environment and openness to feedback.

Nice To Haves

  • Sales and client experience in the luxury market.

Responsibilities

  • Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
  • Take pride in work, strive for excellence, and take responsibility for performance.
  • Foster TUMI Elite and continuously practice skills with the store team; provide constructive feedback to team members.
  • Demonstrate company culture and organizational core values, and remain open to new ideas and concepts while learning and applying them to the job.
  • Communicate effectively using strong verbal and written skills, active listening, and communication adapted to the intended audience.
  • Complete job duties ethically, collaborate effectively, and remain open to feedback from supervisors and peers.
  • Remain calm and de-escalate situations when needed.
  • Manage personal timecards to ensure payroll accuracy, complete assigned tasks, meet deadlines, and adhere to company policies and procedures.
  • Ensure the store follows visual guidelines and directives, including cleanliness standards.
  • Provide a consistent, superior client experience.

Benefits

  • Sick time
  • Employee discount
  • Employee Assistance Program (EAP)
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