Holiday Intern- Rooms
About The Position
The Festive Rooms Division Internship is a development opportunity for high-potential hospitality professionals interested in building a leadership career in luxury hospitality. Interns gain hands-on experience across Front Office, Guest Services, Guest Experience, Concierge, and Housekeeping while supporting hotel operations and delivering guest experiences in line with Four Seasons standards. The role is intended for hospitality students and recent graduates and provides operational experience and a foundation for a career in the luxury hotel industry. Interns assist with daily operations, guest communications and requests, service recovery, guest recognition, personalized hospitality, festive programming, special events, and seasonal activations. Operational work may include Housekeeping room preparation and inspections, assisting with luggage and arrivals, room setups, delivering amenities, serving as a Lobby Ambassador, escorting VIP guests, and monitoring guest communications and request follow-up. This is a full-time internship based on a 40-hour work week. Weekend, holiday, and special event availability is required.
Requirements
- Current enrollment in, or recent completion of, a degree in Hospitality Management, Hotel Management, Tourism, or a related field.
- Previous luxury hospitality experience through internships, placements, or employment.
- A genuine passion for Rooms Division operations and creating exceptional guest experiences.
- Strong communication and interpersonal skills.
- Professional presence and exceptional attention to detail.
- Ability to build meaningful relationships with guests and colleagues.
- Positive attitude, intellectual curiosity, and desire to develop into a future hospitality leader.
- Fluency in spoken and written English.
- Availability to work weekends, holidays, and special events.
Responsibilities
- Gain hands-on experience across multiple Rooms Division departments.
- Support daily hotel operations while delivering guest experiences in line with Four Seasons standards.
- Learn and apply service recovery techniques, guest recognition practices, and personalized hospitality.
- Collaborate with team members across departments to foster a positive and supportive hotel culture.
- Assist with guest communications through email and guest messaging platforms.
- Coordinate and action guest requests in a timely and professional manner.
- Support festive programming, special events, and seasonal activations throughout the hotel.
- Strip guest rooms for Housekeeping.
- Perform room inspections and quality assurance checks.
- Assist with guest luggage and arrival experiences.
- Assist with room setups and special guest requests.
- Deliver guest amenities.
- Serve as a Lobby Ambassador and provide proactive guest assistance.
- Escort VIP guests throughout the property.
- Monitor and respond to guest communications.
- Support guest request coordination and follow-up.
Benefits
- Cross-functional exposure to key Rooms Division departments.
- Hands-on operational experience within a luxury hotel environment.
- Opportunities to work during high-profile festive programming and peak operational periods.
- Opportunity to learn from industry leaders and develop guest service and leadership experience.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
