Holiday Gift Guide Retail Sales Ambassador, Wheaton Plaza

Macy's•Wheaton, MD

2d•Onsite

About The Position

As a Retail Sales Ambassador at Macy’s, you drive sales by connecting with customers, sharing vendor product knowledge, recommending and upselling products, and cultivating repeat clientele. You serve as an expert for the vendor, brand, or area you represent; communicate customer needs and shopping patterns to leadership and vendors; and carry out strategic merchandising initiatives. You also help deliver an exceptional customer experience, support vendor relationships and events, and maintain an orderly sales floor.

Requirements

At least 1 year of previous selling or retail experience.
Ability to build relationships and convert customers into clients.
Energetic and positive attitude, with vision and creativity.
Ability to work independently and as part of a team, with excellent time-management skills.
Effective communication and presentation skills with customers, peers, and all levels of management.
Excellent verbal, written, and interpersonal skills, including the ability to collaborate across departments.
Comfort with computers, mobile devices, and frequent use of radio-frequency equipment.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to lift at least 30 pounds; stand for at least two consecutive hours; and perform lifting, moving, reaching, stooping, kneeling, crouching, and ladder climbing.
Ability to reach above eye level and meet the role’s color-vision requirement.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Make the customer the priority and provide an exceptional customer experience.
Greet customers, recommend products, and upsell.
Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
Keep the sales floor neat, clean, and properly signed for sales and markdowns.
Create and implement best practices to drive sales, turn, and gross margin above the company average.
Build brand-specific clientele to support local marketing.
Execute vendor and non-vendor events to increase sales.
Plan, organize, and lead customer-facing vendor-sponsored events with vendor partners, meeting sales and participation goals.
Use Macy’s point-of-sale systems and company devices to complete sales.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice