Holiday Gift Guide Retail Sales Ambassador, Ala Moana Center - Full Time

Macy's•Honolulu, HI

21h

About The Position

As an Ambassador at Macy’s, you drive sales by connecting with customers, sharing vendor product knowledge, recommending and upselling products, and cultivating repeat clientele. You serve as an expert for the vendor, brand, or area you represent; communicate customer needs and shopping patterns to leadership and vendors; and carry out strategic merchandising initiatives. You help deliver an exceptional customer experience, support sales events and local marketing, and maintain an inclusive, respectful environment. Full-time colleagues are typically scheduled to work 30 or more hours per week, with hours dependent on business needs and colleague availability.

Requirements

At least one year of previous selling or retail experience.
Ability to build relationships and convert customers into clients.
Energetic and positive attitude; vision and creativity.
Self-starter who can work independently and as part of a team, with excellent time-management skills.
Ability to communicate and present information effectively to customers, peers, and all levels of management.
Excellent verbal and written communication and interpersonal skills, with the ability to collaborate across departments.
Comfort with computers, mobile devices, and frequent use of radio-frequency equipment.
Flexible availability for days, evenings, weekends, and holidays, with regular and dependable attendance and punctuality.
Ability to lift at least 30 pounds; stand for at least two consecutive hours; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Color vision.

Responsibilities

Provide an exceptional customer experience, ensuring the customer is always the priority.
Greet customers, make product recommendations, and upsell.
Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
Keep the sales floor neat, clean, and properly signed for sales and markdowns.
Create and implement best practices to drive sales, turnover, and gross margin above company average.
Build brand-specific clientele to support local marketing.
Execute vendor and non-vendor events to increase sales.
Plan, organize, and lead customer-facing vendor-sponsored events in partnership with the vendor community, meeting sales and participation goals.
Use Macy’s point-of-sale systems and company devices to complete sales.
Communicate customer needs and shopping patterns to leadership and vendors.
Execute strategic merchandising initiatives for the represented vendor, brand, or area.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay and benefits.
Health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.