HOH Shift Supervisor- Park Square

LEGAL SEA FOODS•Boston, MA

10d•$21 - $24•Onsite

About The Position

The HOH Shift Supervisor oversees back-of-house restaurant operations under the supervision of, and in the absence of, another HOH manager. The role supports hourly staff, ensures team members follow company policies and procedures, upholds food safety and sanitation standards, and helps provide outstanding guest service. When scheduled with a manager, the Shift Supervisor performs duties assigned by the manager, except for restricted tasks the position is not authorized to perform. In the absence of a senior HOH manager, the supervisor leads the HOH shift and team, including opening and closing duties. The role also supports staffing activities, team member relations, guest issue resolution, training, and operational standards. The position is based at LSF Park Square LLC in Boston, Massachusetts, with an hourly salary range of $21.00–$24.00.

Requirements

Must be at least 18 years old.
Must have been employed by the Company for at least six months, or have HR approval, and demonstrate satisfactory job performance.
High school diploma or equivalent required.
Must have executed the Team Member Handbook Acknowledgment Form.
Must have ServSafe Food, ServSafe Alcohol/TIPs, Crowd Control, MA Allergen Training, and Discrimination, Harassment & Retaliation Prevention Training certifications.
Must complete a background check satisfactory to the Company before working in the position.
Ability to perform under pressure in a high-volume restaurant setting and handle guest incidents and complaints.
Must be articulate and knowledgeable enough to handle sanitation inspections and walkthroughs.
Must know Legal Sea Foods menus, policies, and procedures, especially allergy policies.
Must be well versed in point-of-sale and kitchen display systems.
Excellent interpersonal and communication skills.
Ability to lead by example and demonstrate good judgment.
Must exhibit good manners, proper personal hygiene, a positive attitude, and promptness.

Nice To Haves

ChokeSave certification is strongly encouraged, but is not required if another team member on the shift has the certification.

Responsibilities

Lead back-of-house shifts and team members in the absence of a senior HOH manager, including opening and closing duties.
Ensure restaurant staffing and organization follow the written schedule through job assignments, break rotations, and delegation of tasks.
Ensure team members clock in at the beginning and clock out at the end of their shifts.
Assist with staffing, including reviewing candidates in the ATS, arranging interviews, checking references, and setting up training.
Address team member relations issues and concerns when the manager on duty is absent, and communicate or escalate concerns to Senior Management.
Act as a witness in documentation meetings for minor disciplinary issues.
Support hourly team members with the point-of-sale and kitchen display systems.
Coordinate and deliver customer service that encourages guests to return, including attention to ticket times and food presentation.
Assist team members with guest hospitality, including table visits and refires.
Handle guest complaints during the shift and take prompt, appropriate action to resolve problems; escalate issues to the GM or Chef as appropriate.
Follow and enforce company safety, sanitation, respectful workplace, and other standards, protocols, and policies.
Promptly report guest and team member incidents to Senior Management and through company systems such as HelpDesk, in accordance with company policies.
Adhere to operational guidelines, including food specifications, ticket-time obligations, sanitation procedures, food quality, and facility walkthroughs.
Assist with or conduct company training for new hires, including Service and Sanitation, Menu, Fish, and POS training.