HMIS Team Manager (Nevada)

Bitfocus•Nevada, USA, NV

7d•$95,000 - $118,000•Hybrid

About The Position

Bitfocus is hiring an HMIS Team Manager to lead its Nevada portfolio, serving as the day-to-day Bitfocus contact for three Continuums of Care: Las Vegas/Clark County, Reno/Sparks/Washoe County, and the Nevada Balance of State. The role combines team leadership with hands-on HMIS administration using Clarity Human Services and Looker. The portfolio may expand to additional communities, and the position offers a management career track. The manager partners with CoC and HMIS Lead leadership, community partners, and policymakers; oversees customer agreements, contracts, deliverables, renewals, and invoicing; and makes sure work is completed on schedule. They recruit, train, mentor, and evaluate team members, set priorities and staffing coverage, and serve as an escalation point. They also configure the HMIS, support users and agencies, create reports and dashboards, deliver training, and oversee implementation of HMIS policies, data-sharing agreements, and privacy and security requirements. This is a hybrid role for someone based in Nevada. Work is performed remotely, with statewide travel and in-person meetings as often as monthly. The employee needs reliable internet and a focused workspace for calls.

Requirements

At least 5 years of experience leading a team.
Experience supervising staff at more than one level and providing direct performance feedback, including managing underperformance.
Background in homelessness response or human services; ideally at least 6 years of experience. Equivalent professional experience is accepted in place of a related degree.
Strong working-relationship skills with civic leaders, social service agency staff, and community stakeholders.
Experience managing projects from conception to completion while meeting contractual obligations.
Ability to negotiate in politically sensitive situations and explain technical and policy concepts to non-technical audiences in writing and presentations.
Sound judgment under pressure, including timely decision-making, logical resolution of escalations, and ability to learn new software quickly.
Must be based in Nevada and able to travel statewide and attend in-person meetings as often as monthly.
Reliable internet connection and a workspace suitable for focused work and uninterrupted calls.

Nice To Haves

Bachelor's degree in social work, planning, public policy, government, or a related field.
Experience managing a portfolio of multiple Continuums of Care or other multi-customer engagements.
Experience managing a blended team of employees and contractors, including remote staff.
Experience with Clarity Human Services and Looker.
Experience leading organizational change, including adoption of new processes or technology.
Experience developing or leading large-scale training.
Knowledge of HUD data and reporting requirements and hands-on HMIS administration experience.
Familiarity with Nevada's Continuums of Care, local governance structures, and differences between urban and rural service delivery.
Based in or near Clark County, Nevada.

Responsibilities

Serve as the primary Bitfocus contact for leadership in three Nevada Continuums of Care and their HMIS Leads.
Attend governance and leadership meetings and build relationships with community partners and policymakers across urban and rural Nevada.
Define and regularly review which services Bitfocus provides and which customers retain.
Manage customer contracts, renewals, pay points, and commitments.
Ensure contracted deliverables are completed on schedule across all three CoCs.
Reconcile invoicing with finance and accounting.
Recruit, train, mentor, and evaluate direct reports; provide clear, documented performance feedback, including when improvement is needed.
Coach team members who manage employees and contractors.
Set priorities and balance workload to maintain coverage for requests, escalations, and projects through leave, busy periods, and staffing changes.
Adjust capacity using contract or temporary staff when scope changes.
Configure Clarity Human Services, support users and agencies, build Looker reports and dashboards, and develop and deliver training.
Resolve escalations requiring leadership decisions, identify risks early, and document root causes.
Partner with Help Desk, Data Services, Product, and Professional Services.
Oversee implementation of HMIS policies, data-sharing agreements, and privacy and security requirements for each HMIS Lead.

Benefits

100% employer-paid medical, dental, and vision coverage for employees.
Free virtual medical and mental health visits through Healthiest You, regardless of plan enrollment.
Confidential Employee Assistance Program and in-network therapy options.
12 weeks of paid parental leave.
Three weeks of paid vacation, two paid volunteer days, and a paid year-end R&R Week.
401(k) with a 4% company match.
Monthly internet stipend and home office stipend upon joining.
Year-round physical, emotional, financial, and social wellness resources through EmpowerLinc.
Defined career growth plans for every role.
Voluntary pet and legal insurance.
Eligibility for variable compensation (bonus).