HIP Case Manager II

HealthNet•Indianapolis, IN

2d•Onsite

About The Position

The Case Manager II coordinates client care based on household strengths, identified needs, and barriers, with the goal of supporting sustainable housing and employment or income and strong community connections. The role provides client-centered professional services, including comprehensive support and linkages to meet expressed needs. Case Manager IIs also serve as specialty-care resources for Case Manager Is and entry-point staff, offering expertise, training, and community service connections in areas such as addiction, child and youth development, mental health, disability benefits, elderly care, and housing vouchers. The position builds rapport with clients, assesses strengths and needs, supports eligibility documentation, coordinates internal and community-based care, develops collaborative housing plans and SMART goals, and supports clients in maintaining housing and employment or income. Case Manager IIs contribute to program development, reporting, staff training, and team collaboration. Depending on assignment, they may also lead grant-funded program delivery, budgets, performance goals, service evaluation, outcome data collection, client groups or classes, and staff support. The role is based in a community health and social services organization serving Indianapolis and Bloomington, Indiana. The expected schedule is Monday through Friday, 8 a.m. to 5 p.m., with possible extended hours for timely reporting and client or staff safety. Community travel and transporting clients are required; reliable transportation, a valid driver’s license, and state-minimum automobile insurance are required for drivers of personal vehicles. A background check covering the National Sex Offender Registry, criminal history, and driving record is required.

Requirements

Master’s degree in a healthcare- or social-service-related field.
Three to five years of previous experience working with vulnerable populations.
Proficiency with computers, Microsoft Office, and the internet.
Strong written and oral communication skills, including the ability to present to groups.
Ability to prioritize, organize tasks and time, follow up, and meet multiple deadlines.
High attention to detail and accuracy; ability to complete work efficiently and on time.
Effective verbal, written, interpersonal, and active-listening skills, including the ability to build relationships with people from diverse backgrounds and roles.
Ability to work respectfully and effectively in a diverse environment.
Ability to assess and manage crisis situations involving clients and staff.
Ability to read, interpret, and use forms and visual instructions.
Ability to adapt to changing conditions and adjust plans proactively when barriers arise.
Ability to identify and resolve conflict professionally in keeping with organizational values.
Ability to take initiative and work with little supervision while engaging in coaching and professional development.
Ability to learn and become proficient with new applications and programs.
Ability to set and achieve individual and project goals and identify needs and solutions.
Strong customer-service orientation.
Ability to support the team in meeting work standards.
Professional appearance and manner.
Ability to work independently and effectively as part of a team, including with diverse clients, staff, and community members.
Ability to integrate new information into practice.
Ability to work proficiently with computers and other office equipment.
Ability to travel throughout the community for meetings and client-related work.
Reliable transportation; drivers of privately owned vehicles must have a valid driver’s license and meet state-required minimum automobile insurance requirements, with proof provided.
Ability to transport clients.
Ability to pass a background check that includes the National Sex Offender Registry, criminal history, and driving record.
Ability to work the stated Monday–Friday schedule, with possible extended hours as needed for reporting and client or staff safety.

Nice To Haves

Experience working with grants.

Responsibilities

Participate in mandatory staff, team, case management, housing, case-conferencing, and supervision meetings.
Meet individually with assigned clients and help them obtain required eligibility documentation.
Build rapport and conduct biopsychosocial assessments of client strengths, barriers, and needs related to obtaining and maintaining housing.
Create client-driven, wraparound housing plans with necessary internal and community partners.
Develop SMART goals, track outcomes, and meet with clients at least weekly to monitor progress.
Conduct home visits to assess housing needs, build landlord relationships, and assess continuing financial need.
Connect clients with community partners and resources, including social supports, faith-based communities, medical and mental health services, and community centers.
Provide specialty-care training, resources, service linkages, and one-on-one assistance to HIP staff and teammates.
Contribute to and follow through on specialty-care goals in client housing stabilization plans.
Maintain weekly client contact at a minimum and document communications accurately and promptly in HMIS.
Attend monthly meetings, scheduled events, and outreach activities with referring agencies as appropriate.
Promote positive communication and collaboration among HIP team members.
Represent HIP professionally and provide courteous service to internal and external partners.
As assigned, manage grant-funded project budgets, performance goals, and service delivery.
As assigned, evaluate services for quality assurance and recommend or implement improvements.
As assigned, coordinate data collection and ensure accurate outcome reporting.
As assigned, offer groups or classes to clients to share information broadly.
As assigned, support and train staff in program standards, goals, responsibilities, and maintaining a professional and efficient work environment.

Benefits

Medical, dental, and vision plans.
Short-term and long-term disability.
Health Savings Account and Difference Card available within certain medical plans.
Flexible Spending Account.
Life insurance, AD&D, group accident, critical illness, and hospital indemnity coverage.
Domestic partner leave.
Wellness programs.
401(k) match.
Paid time off that begins accumulating at employment and is available for use.
Tuition reimbursement.
Employee referral program.
Competitive compensation.